Source: StatCounter Global Stats

Source: StatCounter Global Stats

For businesses using devices ranging from retail point-of-sale systems to laptops, Windows 10 end-of-support will create new operational challenges and opportunities. 

Here’s what field service leaders need to know about this change and which actions to take today.

What Windows 10 end-of-support means

After October 14, 2025:

• Microsoft will no longer provide free security updates, technical assistance, or security fixes for Windows 10.
• Devices running Windows 10 will still function but will be more vulnerable to cybersecurity risks.
• Businesses that delay upgrading may face compliance challenges and increased exposure to vulnerabilities like CrowdStrike’s Reduced Functionality Mode (RFM) for uncertified Windows kernels.

5 impacts for field service leaders

Successful field service delivery depends on reliable, secure technology. Windows 10 end-of-support impacts businesses and end clients in these key areas:

1. Increased demand for upgrades and replacements

Businesses must either upgrade devices to Windows 11, purchase Extended Security Updates (ESU), or replace outdated hardware. This creates a surge in service opportunities, such as

• Device assessments
• OS upgrades and imaging
• System migrations and peripheral testing

Field Nation insight: The shift away from Windows 10 has contributed to a marked increase in project-based field work, particularly for large organizations managing distributed device fleets across multiple locations.

2. Security and compliance pressures

Without updates, Windows 10 systems become immediate cybersecurity liabilities. For field service, this means:

• Decommissioning non-compliant endpoints
• Performing cybersecurity risk assessments
• Offering bundled upgrade and security services

Field Nation insight: Technicians play a critical role in reducing exposure—helping businesses retire non-compliant systems and implement secure replacements at scale, especially in regulated industries.

3. Compatibility with field devices and tools

Many diagnostic tools and applications may require configuration updates or complete replacements when moving to Windows 11.

Field service leaders should prepare to handle:

• Legacy application troubleshooting
• Custom driver installations
• Migration of specialized software

Field Nation insight: The longer businesses wait to act, the more likely they are to face unplanned downtime and introducing risk into already tight project timelines.

4. Accelerated hardware lifecycle management

Field-deployed devices that don’t meet Windows 11 requirements (like TPM 2.0 and Secure Boot) may need replacement, triggering:

• Installation and de-installation services
• Secure device disposal
• Logistics coordination across multiple sites

Field Nation insight: Device refresh cycles often require rapid, multi-site coordination. On-demand technicians enable businesses to stay on schedule without straining internal resources.

5. Tight timelines and service-level agreements (SLAs)

Many organizations will begin phased transitions well before the October 2025 deadline. Field service leaders will face:

• Compressed project timelines
• High-volume, short-term engagements
• Stringent SLAs

Field Nation insight: Meeting aggressive timelines requires flexible field capacity. Use on-demand labor to surge support where and when it’s needed most—without long-term overhead.

How to turn risk into opportunity

The field service industry is uniquely positioned to meet this critical moment. To stay ahead, field service organizations should:

• Market windows upgrade services today
  Proactively reach out to end clients that rely on field service work. Educate, prepare, and instill confidence. Segments like retail (multi-site POS), logistics, warehousing, and telecom infrastructure may disproportionately feel the urgency given already strained internal bandwidth in managing site visits and hardware swaps across multiple locations. 
• Bundle hardware, software, and security
  Make it easy for your clients by offering a complete package: device upgrades, OS installation, security hardening, and technician training. Create a seamless experience that removes complexity and builds trust.
• Use labor marketplaces to scale
  Leverage Field Nation to connect with skilled, on-demand field service professionals nationwide. In 2025, over 62,000 Windows device-related work orders were completed on the platform – a third of which were Windows upgrade related. With 18,000+ technicians across the US experienced in this type of work, the marketplace gives you the coverage and expertise needed to scale quickly and meet deadlines.

Stay ahead of the windows 10 deadline

By preparing now, field service leaders can turn the Windows 10 end-of-support milestone into growth. With the right field coverage and proactive planning, this event can become an opportunity to modernize, strengthen security, and streamline infrastructure across your business. 

 Whether coordinating upgrades for 30 or 3,000 sites, you can find the right talent in the right markets to scale confidently with Field Nation.

Learn how Field Nation can help you navigate the Windows 10 transition.  Schedule a meeting and we’ll help you build a transition plan.

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Market trends driving break/fix demand

Extended asset life has become the new reality in field services, with equipment refresh cycles stretching to 5 to 7+ years. Companies are deliberately postponing hardware refreshes in response to short-term budget constraints and rising concerns around tariffs.

This trend has been building for some time, as equipment becomes more modular and upgradeable, and as cloud infrastructure reduces the wear on on-premises devices.

Break/fix work provides a steady flow of service opportunities. While other types of field service work can be highly seasonal, repairs remain steady year-round, especially as more organizations focus on maintaining aging assets instead of replacing them.
Placeholder graphic for inspiration

But steady work doesn’t necessarily mean steady margins, as service delivery costs continue to climb:

• Hourly rates for field service technicians have increased 12% or more year over year
• Equipment costs have increased 5-15%, with some estimates as high as 35%
• SLAs are tightening, with response times now measured in hours versus days as business dependence on technology intensifies

The result? Greater pressure on service providers to deliver efficiently.

Break/fix work is reactive, but your process shouldn’t be

Break/fix work often moves fast. Tight SLAs, quick turnarounds, and shifting schedules can leave little room for error. When the right systems aren’t in place, it’s easy for small gaps to create bigger headaches. Common challenges include:

• Work orders that lack key details or consistency
• Delays in assigning jobs or approving completed work
• Communication missteps that lead to confusion on-site
• Unclear expectations for parts logistics or documentation

But here’s the good news: with the right structure and support, these issues are preventable. A well-run break/fix program can bring predictability and performance to even the most time-sensitive repairs.

Boost technician utilization with break/fix work

Maximizing your workforce’s efficiency is critical to keeping pace with rising costs. When analyzing productivity metrics using marketplace data, we’ve discovered a significant opportunity: break/fix work can strategically boost overall technician utilization rates. On-demand break/fix work brings operational flexibility that helps smooth technician workloads across fluctuating project demands.

Here’s why that matters: A drop in utilization has an exponential impact on gross margin.

• At 85% utilization, gross margin is typically around 35%
• At 60% utilization, gross margin drops dramatically to just 10%

Our analysis shows that profitability suffers significantly when technician utilization falls below 75%. This is where on-demand break/fix work provides a valuable solution. It can fill gaps in technician schedules and maintain higher utilization rates to preserve margins.

Turn break/fix into a strategic advantage

When the right systems are in place, break/fix work becomes more predictable and easier to scale. With clear processes, consistent communication, and the right technician support, you’re in a better position to deliver, no matter what the market throws your way.

Ready to strengthen your break/fix approach? Contact our team to explore what’s possible.

The post How break/fix work strengthens your service strategy appeared first on Field Nation.

This surge has elevated the importance of field services, where highly specialized, on-demand support is essential to keep mission-critical infrastructure running.

Growth in data center demand

Several factors are accelerating data center demand:

• AI and big data: The rise of artificial intelligence applications and massive data analytics has exponentially increased the need for computing power, storage, and memory.
• Cloud computing expansion: Businesses are transitioning to cloud-based models, driving demand for robust and scalable data centers.
• Edge computing: To minimize latency, companies are deploying smaller data centers closer to end users, supplementing larger, central facilities.

These forces are reshaping the tech landscape and creating unprecedented demand for field service expertise.

Key trends in data center field services

Supporting large-scale data centers requires specialized skills and break-fix capabilities across multiple infrastructure layers. Here’s where field technicians are making the biggest impact:

Server support and break-fix services

Technicians are frequently dispatched for critical hardware swaps and troubleshooting, including:

• Battery & cache battery replacement
• System board or RAID controller repair
• Hard drive hot swaps and DIMM swaps
• Power supply troubleshooting and replacement
• Chassis/blade and fan assembly replacement or cleaning
• Full server decommissioning and patch cabling
• Energy and cooling solutions

Storage system enhancements

As storage demands expand, field techs cover:

• Hard drive hot swaps
• Library or slot-library swaps
• Controller, cache battery, and power supply replacement
• Patch cabling and troubleshooting

Networking upgrades

Modern networks require frequent hardware refreshes and fiber maintenance. Common services include:

• Rack & stack deployments and unracking
• Router and switch troubleshooting or replacement
• Patch cabling and fiber testing
• Network power supply repair

Energy & cooling solutions

With high-density computing comes high heat output. Field technicians increasingly manage:

• Fan and fan cage replacements
• Cooling system maintenance
• Optimizations to keep operations efficient and stable

Sustainability initiatives

As data centers commit to greener operations, field techs play a role in:

• Installing energy-efficient hardware
• Supporting renewable energy integration
• Maintaining eco-friendly cooling and power systems

Field service implications

To meet the rising demand for data center solutions, field service providers must adapt to these evolving needs:

• Skill specialization: Technicians require advanced training in fiber optics, server management, and cooling technologies.
• Workforce flexibility: Growing data centers require flexible labor models to handle fluctuating demand.
• Sustainability expertise: Field technicians must understand energy-efficient and sustainable technologies to support green initiatives.

Meet the growing demand for data center solutions

The rapid growth of data centers emphasizes the vital role of field services. As this demand for data center solutions continues to grow, field service leaders must stay ahead of the curve by offering specialized expertise and reliable data center services.

Ready to optimize your field service strategy? Partner with Field Nation to leverage our buyers’ network of skilled technicians and scalable solutions designed to meet the demands of an ever-changing landscape. Discover how Field Nation can help you stay ahead.

The post Rising demand for data centers and its impact on field service appeared first on Field Nation.

Respondents in the Field Nation survey highlighted the strongest need for certain types of cabling projects, including:

• Retail equipment cabling installs, such as cash wraps and point-of-sale systems.
• Copper or fiber structured cabling for retail stores, data centers, large warehouses, and distribution centers.
• Cabling for network equipment and wireless access points.

The continued requirement for connectivity has driven significant growth in both fiber optic and copper infrastructure. According to Grand View Research, copper dominated the market with 49.8 percent market share, while fiber has the highest annual growth rate.

Thomas Edmondson, VP of Operations at LMI Tech Systems, a full-service electrical contractor and system integrator, concurs, “We’re experiencing significant growth in all categories, with the wireless sector leading the way. As we emerge from the recession, we’re witnessing an increase in new store openings with WiFi offered at more locations. It’s an interesting paradox since wireless access points require wiring, resulting in the need for multiple cable types for each installation.”

Source: Grand View Research

Fiber optic cables are increasingly deployed in warehouses and distribution centers to meet the demand for high-speed and reliable connectivity. They are also essential for data centers that require bandwidth for cloud computing and big data processing. Fiber optic cabling is cost-effective, with higher data transmission rates and lower maintenance costs than copper. Initiatives like Fiber To The Home (FTTH) have supported high-speed internet connectivity and advanced services.

Similarly, the demand for reliable and scalable networking solutions has fueled the adoption of copper cabling, particularly in store openings, refreshes, and remodels. The emergence of 10-Gigabit networking and Power over Ethernet (PoE) technology has further contributed to the growth of copper cabling, offering faster data transfer rates and simplified installations. Also, copper cabling remains a budget-friendly option for organizations with cost constraints. These growth drivers have solidified the continued relevance and adoption of both fiber optic and copper cabling, providing vital connectivity across various applications.

The uninterrupted connectivity needed for other applications is intricately linked to the underlying cabling infrastructure. Public safety and security concerns have driven the adoption of access control systems and IP cameras, which are now more affordable compared to analog CCTV systems. Moreover, the consistent need for uptime has created opportunities in the cellular space, with installations of cradlepoint systems for cellular backups in case of WiFi or modem failures. 

Ready to seize the opportunities in the thriving market for cabling services? Reach out to our team for valuable advice and customized solutions.

The post Market dynamics fuel strong demand for cabling services appeared first on Field Nation.

Other industry research also highlights the talent crisis. In April 2023, the job openings to hire ratio was 1.6, indicating a high demand for skilled cablers compared to the available workforce. The quit rate also stood at 1.6, further emphasizing the scarcity of qualified professionals. With over 9.9 million vacant jobs and an aging workforce, the industry is grappling with the exodus of experienced workers.

Moreover, declining vocational enrollment during the pandemic has exacerbated the supply shortage. These factors, coupled with the increasing demands of the fiber broadband and telecom industries, highlight the urgent need to address the lack of skilled cablers. The fiber broadband industry alone is expected to build 1.6 million miles of fiber over the next five years, leading to job creation estimates in the hundreds of thousands, according to the Fiber Broadband Association. Similarly, the telecom industry, currently employing approximately 672,000 technicians, requires an additional 250,000 new technicians in the short term to keep up with demand.

While cablers are in short supply, there is positive news for service leaders. Experienced cabling independent contractors using the Field Nation marketplace can help bridge the gap in cabling demand. Contact our team to learn how we can connect you with skilled professionals who can support your cabling needs.

The post The cabling talent shortage: a major hurdle for growth appeared first on Field Nation.

Early beginnings

“My story’s a bit unique,” Brian reflects. “I started working for my dad, and by the time I was 13, he was running his own company. I was the kid that hung around the shop…that’s where I started learning the business.” This early exposure to the field service industry shaped Brian’s career path and instilled a passion for the trade that would last a lifetime.

The field service industry has undergone significant changes over the years, a transformation Brian has witnessed firsthand. “I’ve been around the industry long enough to recognize how technology has changed the industry,” he says. By continuously honing his skills and knowledge, Brian has learned to embrace change, including learning how to work with sophisticated modern day IT systems.

A typical day

In 2018, Brian took a pivotal step by forming his field service company, Smarter Technologies. This move was not just about starting a business; it was about creating a platform for innovation and excellence in the field services industry.

As a business owner managing three different teams, Brian’s day is a mix of leadership, networking, and hands-on work. “I still go out on jobs…I like troubleshooting. No environment is the same,” he shares. This hands-on approach keeps Brian connected to his roots and provides valuable training opportunities for his team.

Since 2017, Brian has used Field Nation to find projects and build relationships with buyers. “Pulling jobs from Field Nation helps me establish consistency for my business,” he explains. The platform enables Brian to find opportunities that fit his company’s skill set, ensuring a good match between the service provided and the client’s needs.

Advice for newcomers

Brian offers key advice for those starting out in the field service industry: “The hardest part of getting started is actually getting started. When you select your first Work Order, read everything in the scope of work so you are fully prepared. ” He emphasizes the importance of building relationships, being open to training opportunities, and documenting everything. “Buyers like to see motivated and well-informed technicians. Those are the ones they want,” Brian advises.

A partnership for growth

Reflecting on his experience with the Field Nation platform, Brian appreciates the operational efficiency it brings to his business. “You want some consistency in your business and that’s what Field Nation is good at,” he says. This collaboration has allowed Smarter Technologies to focus on what they do best, providing top-notch field services across various locations.

Through his leadership at Smarter Technologies and his strategic use of Field Nation, Brian has carved out a successful niche in the rapidly evolving field service landscape. Brian’s story is proof that with the right approach, growth and success are well within reach. Connect with skilled technicians like Brian for your next project, or if  you’re an independent technician who’s ready to find work on the #1 labor marketplace for IT field services, create your profile on Field Nation today! 

The post Stories from the Field: Brian Smith appeared first on Field Nation.

A critical step toward continued growth and opportunity in low-voltage cabling is obtaining and displaying the necessary licenses. If you’re a technician who uses Field Nation to find and complete work, you may want to list current low-voltage licenses on your profile. In this blog, we’ll delve into additional reasons how a low-voltage cabling license may be beneficial and what it takes to get licensed.

The benefits of a low-voltage license

Several factors make a low-voltage license beneficial to technicians, including:

Quality assurance

Licensing is a testament to a technician’s proficiency, knowledge, and adherence to industry standards. Service delivery leaders want experienced and qualified technicians working on their assignments. Listing a low-voltage license on your profile showcases your ability to complete projects that require specific skill sets.

Commitment to compliance and legal requirements

License requirements vary from state to state, and in many regions, low-voltage cabling work is subject to specific regulations. As states continue to evolve their licensing requirements, many field service companies will increasingly turn to licensed low-voltage cabling technicians. A low-voltage license on your Field Nation profile shows clients your adherence to potential state requirements.

Enhanced marketability

Licensed technicians stand out in a competitive field. Listing a low-voltage license on your Field Nation profile can help enhance your visibility and marketability to buyers.

How to get licensed in low-voltage cabling

The process for obtaining a low-voltage cabling license can vary by state, however, technicians pursuing a license can likely expect similar steps.

Training and experience

Most licensing authorities require candidates to have a solid educational background in low-voltage cabling. In fact, many states require several years of experience in cabling before obtaining a license. Training may consist of attending a specific course or program depending on your state.

Examination and application

Licensing typically involves passing a rigorous examination that assesses your knowledge of low-voltage cabling concepts, regulations, and best practices. After passing the exam and/or meeting your state’s requirements, you must submit the specified form or application so your state can approve and grant the license.

Continuing education

To stay licensed, technicians often need to engage in continuous learning. This learning may consist of completing an annual course or training session. Adhering to the continuing education requirement ensures you stay updated on industry advancements and maintain a high standard of expertise.

Create your Field Nation profile and start building your work schedule

Getting a low-voltage license boosts professional growth, credibility, and work opportunities. With a license, you can continue to play a pivotal role in ensuring the seamless integration of cutting-edge systems. By navigating the licensing process strategically, you can position yourself as an industry leader, contributing to the field service industry.

Ready to start finding work and building your schedule? Create a profile on Field Nation and jumpstart your career as a low-voltage technician!

The post A technician’s guide to low-voltage licensing appeared first on Field Nation.

Between inflation pressures and an ongoing labor crunch, the field service industry is a volatile and unpredictable market. In our 2023 Year In Review, we share several key trends found on the Field Nation marketplace that can help service leaders and technicians overcome industry challenges and better prepare for another year of success in field services. Uncover key Field Nation marketplace stats including coverage, popular work types, and more.

The post 2023 Year In Review appeared first on Field Nation.

As we transition into 2024, the field service industry stands on the brink of a new era, characterized by transformative shifts and unprecedented opportunities. Prepare for a successful new year and dive into our comprehensive white paper on the field service landscape, leveraging exclusive data from the Field Nation marketplace.

Discover the latest trends shaping the field service industry in 2024 to help you refine your strategies and thrive in this dynamic environment. Gain insights into how economic changes, labor market dynamics, and technological advancements are transforming the sector and learn how specialized market strategies and adaptable business models are crucial for success.

The post 2024 Field Service Trends & Predictions [White Paper] appeared first on Field Nation.

What is Wi-Fi 7 and why are companies upgrading?

Wi-Fi 7, or 802.11be, is the next standard of wireless networking. It uses 2.4, 5, and 6-GHz spectrum bands to maximize total bandwidth. According to Tom’s Guide, with Wi-Fi 7, companies experience faster delivery speeds of up to 30 gigabytes per second (Gbps). This is a huge jump from Wi-Fi 6E, which delivered only 2 Gbps. Reports confirm that with this increased speed, company networks will better handle data-intensive applications, such as augmented reality (AR) and virtual reality (VR).

Companies switch to Wi-Fi 7 for reasons beyond faster connectivity. Wi-Fi 7 also offers great capacity and reduced latency to enable real-time data transfer and collaboration. These enhancements contribute to streamlined workflows and increased productivity.

Wi-Fi 7 also increases the number of Internet of Things (IoT) devices a company can have on its network. IoT devices help companies enhance security, manage inventory, improve device performance, and create a positive customer experience. Because Wi-Fi 7 affects the way IoT devices connect, it is likely to be adopted across industries.

How will Wi-Fi 7 impact field services?

There are several capabilities field service organizations will need to ensure their technicians have in order to effectively handle this upcoming demand for Wi-Fi 7 implementation. Here are a few things technicians and service teams should be ready to take on: 

Infrastructure upgrades

Field service companies will likely need trained technicians who are prepared to work with clients’ existing hardware, such as routers, switches, and access points to ensure that existing equipment is compatible with Wi-Fi 7. Additionally, technicians should also be familiar with the troubleshooting process for potential issues once the Wi-Fi 7 has been implemented.

IoT device compatibility

Wi-Fi 7 enhances the connectivity between IoT devices such as laptops, smartphones, and security cameras. To optimize these systems, technicians need to know how to recognize and apply solutions to any IoT device compatibility issues.

Network Design

In order to maximize this new technology’s effectiveness, IT techs will need to plan clients’ network designs and know how to allocate channels and configure storage devices. Technicians should also be prepared to properly establish networks and implement security measures to maximize the network’s performance and protect each client’s data.

Find Wi-Fi 7 techs with Field Nation

Wi-Fi 7 is expected to be a game-changer when it comes to how companies operate and carry out daily tasks. With Wi-Fi 7’s ability to provide lightning-fast network speeds, reduced latency, and enhanced scalability, it’s no wonder why this new trend is turning heads. Industries, including manufacturing, healthcare, retail, and logistics, will quickly adopt this new wireless technology to gain a competitive advantage.

Be prepared for the upcoming demand for Wi-Fi 7! Don’t miss out on having a workforce of experienced professionals ready to upgrade network infrastructures, improve device compatibility, and design networks. Field Nation is the #1 labor marketplace for IT field services where you can build your team of trusted techs and take on any project, anywhere. Click here to get started.

The post Wi-Fi 7: What is it and how will it impact field services? appeared first on Field Nation.