{"id":21181,"date":"2025-11-03T14:06:25","date_gmt":"2025-11-03T19:06:25","guid":{"rendered":"https:\/\/fieldnation.com\/?p=21181"},"modified":"2025-11-03T14:06:25","modified_gmt":"2025-11-03T19:06:25","slug":"october-2025-releases","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/october-2025-releases","title":{"rendered":"October 2025 Releases"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">This month saw the launch of our upgraded Support Chat, a highly requested Webhooks update, and several improvements to the Provider Match experience for buyers. Click the table of contents on the side to explore each release&#8217;s details.<\/span><\/p>\n<a name=\"public-star-ratings-are-now-closed\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"public-star-ratings-are-now-closed\"><b>Public Star Ratings Are Now Closed<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Buyers can no longer leave new public star ratings or comments, though past ratings and comments remain visible on the providers profile.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Going forward, the best way to capture your experience is with Private Feedback, which factors into the Buyer Satisfaction section of a provider&#8217;s Provider Success Score.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21183\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/leave-feedback-blog.png\" alt=\"\" width=\"1015\" height=\"253\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/leave-feedback-blog.png 1196w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/leave-feedback-blog-768x191.png 768w\" sizes=\"auto, (max-width: 1015px) 100vw, 1015px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">To learn more about Private Feedback, click <\/span><a href=\"https:\/\/support.fieldnation.com\/s\/article\/How-To-Rate-Endorse-A-Service-Provider\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<a name=\"provider-success-score-visibility-in-custom-selection-rules\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"provider-success-score-visibility-in-custom-selection-rules\"><b>Provider Success Score Visibility in Custom Selection Rules<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The Provider Success Score (PSS) is now available in Custom Selection Rules for both Auto Dispatch and manual vetting. Star ratings have been replaced with the PSS in all Custom Selection Rules that previously used them.\u00a0\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21184\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/pss-in-csrs-blog.png\" alt=\"\" width=\"676\" height=\"405\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/pss-in-csrs-blog.png 1319w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/pss-in-csrs-blog-768x460.png 768w\" sizes=\"auto, (max-width: 676px) 100vw, 676px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">If you were previously using a Custom Selection Rule that utilized a Star Rating we have made the update to PSS for you. Rules that reference Star Ratings have been automatically updated to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">5.0 or higher becomes Very Good or higher<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">4.9 or higher becomes Good or higher<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">4.8 or higher becomes Fair or higher<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any other star ratings becomes Fair or higher<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To learn more about this change, click <\/span><a href=\"https:\/\/support.fieldnation.com\/s\/article\/New-Provider-Match-Frequently-Asked-Questions\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<a name=\"provider-success-score-feature-updates\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"provider-success-score-feature-updates\"><b>Provider Success Score Feature Updates\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Buyers can now use the Quality Filter in the new Provider Match to exclude providers without a Provider Success Score and can see the Provider Success Score when viewing a providers profile.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21185\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/pss-on-provider-avatars-blog.png\" alt=\"\" width=\"1045\" height=\"109\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/pss-on-provider-avatars-blog.png 1381w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/pss-on-provider-avatars-blog-768x80.png 768w\" sizes=\"auto, (max-width: 1045px) 100vw, 1045px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">To exclude providers without a Provider Success Score, use the toggle within the Quality Filter on the new Provider Match page.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21186\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-03-at-10.28.13-AM.png\" alt=\"\" width=\"269\" height=\"192\" \/><\/p>\n<p><span style=\"font-weight: 400;\">As a reminder, a provider who does not have a Provider Success Score has either not completed enough work or not completed work for enough buyers to generate a score. This does not mean the provider is unreliable or doesn\u2019t do great work. Marketplace-wide, providers without a Provider Success Score have better quality outcomes than those who have a poor score.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To learn more about the Provider Success Score, click <\/span><a href=\"https:\/\/fieldnation.com\/success-score\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<a name=\"webhooks-update-reported-and-resolved-problems\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"webhooks-update-reported-and-resolved-problems\"><b>Webhooks Update: Reported and Resolved Problems<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We have added two new highly requested Webhook events that will give buyers enhanced insight into all reported, re-opened, and resolved problems on their work orders.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21187\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/new-webhooks-events-blog.png\" alt=\"\" width=\"503\" height=\"356\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/new-webhooks-events-blog.png 1322w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/new-webhooks-events-blog-768x544.png 768w\" sizes=\"auto, (max-width: 503px) 100vw, 503px\" \/><\/p>\n<p><b>NOTE: These events were not automatically added, even if a webhook was set to \u201cAll events\u201d. Buyers will need to manually subscribe to these two new events.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The new event names are:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work Order problem reported\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work Order problem resolved\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To learn how to add these events, click <a href=\"https:\/\/support.fieldnation.com\/s\/article\/Field-Nation-Integrations-Updates#ReportedandResolvedProblemsWebhooks\" target=\"_blank\" rel=\"noopener\">here<\/a>. <\/span><\/p>\n<a name=\"support-chat-in-web\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"support-chat-in-web\"><b>Support Chat in Web\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We are excited to announce the launch of our <\/span>upgraded Support Chat<span style=\"font-weight: 400;\"> to the Field Nation web experience! Using enhanced adaptability, this new chat experience will make it faster and easier to get help on Field Nation. We are also thrilled to announce that chat is now accessible from any page in the platform by clicking the <b>? &gt; Chat with Support.<\/b> So you can get answers in real time, without leaving your workflow!<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21188\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/chat-has-moved-blog.png\" alt=\"\" width=\"367\" height=\"292\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Chat is best utilized for technical or \u201chow to\u201d related questions. If you are having an issue with the other party on a work order (re: payment dispute), reporting a problem is still the best option. Here are some example questions\/scenarios that our Field Nation Virtual Support Agent is great at answering:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For a provider:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u201cWhere can I see the Payment Terms of a work order?\u201d\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u201cHow do I upgrade to Provider Pro?\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u201cWhere can I go to change my Payment Method?\u201d<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For a buyer:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u201cWhy am I getting a \u2018500 Error\u2019 when trying to publish this work order?\u201d\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u201cHow can I filter out providers with no Provider Success Score?\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u201cHow can I update my Company\u2019s address?\u201d<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Check it out today and quickly get answers to your Field Nation questions!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To learn more about engaging with the Field Nation Support team, click <\/span><a href=\"https:\/\/support.fieldnation.com\/s\/article\/engage-support\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<a name=\"help-and-support-migration\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"help-and-support-migration\"><b>Help and Support Migration<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We have re-organized! The resources that used to live under <\/span>Help &amp; Support<span style=\"font-weight: 400;\"> in your profile are now available from any page in the platform by clicking the <\/span><b>? <\/b><span style=\"font-weight: 400;\">icon.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21189\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/11\/help-support-resources-have-moved-blog-1.png\" alt=\"\" width=\"362\" height=\"287\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The Help &amp; Support section of the profile has been removed.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please note that this reorganization only impacts the web. These resources remain in the same location in the Field Nation App.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This month saw the launch of our upgraded Support Chat, a highly requested Webhooks update, and several improvements to the Provider Match experience for buyers. Click the table of contents on the side to explore each release&#8217;s details. Public Star Ratings Are Now Closed Buyers can no longer leave new public star ratings or comments, [&hellip;]<\/p>\n","protected":false},"author":66,"featured_media":20446,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-21181","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-product-updates","fldn_content_type-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>October 2025 Releases | Field Nation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/october-2025-releases\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"October 2025 Releases | Field Nation\" \/>\n<meta property=\"og:description\" content=\"This month saw the launch of our upgraded Support Chat, a highly requested Webhooks update, and several improvements to the Provider Match experience for buyers. 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