{"id":21050,"date":"2025-09-30T10:22:08","date_gmt":"2025-09-30T15:22:08","guid":{"rendered":"https:\/\/fieldnation.com\/?p=21050"},"modified":"2025-09-30T10:22:08","modified_gmt":"2025-09-30T15:22:08","slug":"see-whats-new-september-2025-releases","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/see-whats-new-september-2025-releases","title":{"rendered":"See What\u2019s New: September 2025 Releases"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">This month saw the launch of the Provider Success Score to buyers within the New Provider Match experience.\u00a0<\/span><\/p>\n<a name=\"provider-success-score\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"provider-success-score\"><b>Provider Success Score<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Buyers can now see the Provider Success Score (PSS) directly in Match. The Provider Success Score reflects three key components of excellent service delivery: timeliness, backouts, and buyer satisfaction.\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Timeliness Score<\/b><span style=\"font-weight: 400;\">: Based on the last 30 work orders. Late check-ins impact the score more heavily than early check-ins.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Backout Score<\/b><span style=\"font-weight: 400;\">:\u00a0 Based on the last 30 assignments. Early Backout have \u00bd the penalty of late, no call no show have 3x the penalty of late.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Buyer Satisfaction<\/b><span style=\"font-weight: 400;\">: Based on the last 100 work orders with feedback, recent feedback matters more. Includes blocks, Private Feedback, quality issue backout (buyer removes provider due to issue), and user-reported events.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Providers with a Success Score of 85 or higher (Good, Very Good, or Excellent tiers) are more likely to consistently deliver quality service. As the tier increases, the likelihood of a quality issue drops.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A provider&#8217;s Provider Success Score will be visible underneath their profile pic with additional information available on hover. <\/span><\/p>\n<p><b> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21051\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/09\/Screenshot-2025-08-28-at-2.59.08-PM.png\" alt=\"\" width=\"639\" height=\"627\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/09\/Screenshot-2025-08-28-at-2.59.08-PM.png 1492w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/09\/Screenshot-2025-08-28-at-2.59.08-PM-768x754.png 768w\" sizes=\"auto, (max-width: 639px) 100vw, 639px\" \/><\/b><\/p>\n<p><span style=\"font-weight: 400;\">With this release, buyers can also filter by Provider Success Score, Timeliness Score, Backout Score, and Block Rate using the Quality filter within Provider Match.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21057\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-26-at-1.25.29-PM.png\" alt=\"\" width=\"222\" height=\"425\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Lastly, the Provider Success Score has been factored into the default ranking rule within Provider Match.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21056\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/09\/DefaultRankingRuleNewPSS.png\" alt=\"\" width=\"386\" height=\"238\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/09\/DefaultRankingRuleNewPSS.png 1194w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/09\/DefaultRankingRuleNewPSS-768x473.png 768w\" sizes=\"auto, (max-width: 386px) 100vw, 386px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><b>As a buyer<\/b><span style=\"font-weight: 400;\">, the following resources are available to you:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Provider-Success-Score-Buyer-FAQs\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Provider Success Score Buyer FAQs<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.fieldnation.com\/s\/article\/The-New-Provider-Match-Experience-Overview\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">The New Provider Match Experience Overview<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Finding-The-Right-Provider-For-Your-Work-New-Provider-Match\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Finding The Right Provider For Your Work<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Default-Ranking-Rule-New-Provider-Match\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Default Ranking Rule<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In addition, you can use the &#8216;PSS Feedback&#8217; button within Provider Match to share any questions, concerns, or feedback you have.<\/span><\/p>\n<p><b>As a provider<\/b><span style=\"font-weight: 400;\">, the following resources are available to you:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Intro-to-the-Provider-Success-Score\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Provider Success Score\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Provider-Success-Score-FAQ\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Provider Success Score FAQs<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Improve-Your-Metrics\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">How To Improve Or Maintain Your Provider Success Metrics<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In addition, you can create a case using the Problem Type &#8216;Provider Success Score Inquiry&#8217; to share any questions, concerns, or feedback you may have. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This month saw the launch of the Provider Success Score to buyers within the New Provider Match experience.\u00a0 Provider Success Score Buyers can now see the Provider Success Score (PSS) directly in Match. The Provider Success Score reflects three key components of excellent service delivery: timeliness, backouts, and buyer satisfaction.\u00a0 Timeliness Score: Based on the [&hellip;]<\/p>\n","protected":false},"author":66,"featured_media":20446,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-21050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-product-updates","fldn_content_type-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>See What\u2019s New: September 2025 Releases | Field Nation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/see-whats-new-september-2025-releases\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"See What\u2019s New: September 2025 Releases | Field Nation\" \/>\n<meta property=\"og:description\" content=\"This month saw the launch of the Provider Success Score to buyers within the New Provider Match experience.\u00a0 Provider Success Score Buyers can now see the Provider Success Score (PSS) directly in Match. 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