{"id":20516,"date":"2025-07-03T10:23:39","date_gmt":"2025-07-03T15:23:39","guid":{"rendered":"https:\/\/fieldnation.com\/?p=20516"},"modified":"2025-07-10T10:57:45","modified_gmt":"2025-07-10T15:57:45","slug":"whats-new-june-2025","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/whats-new-june-2025","title":{"rendered":"What&#8217;s New: June 2025"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">This month saw the launch of the Provider Success Score, updates to how Timeliness and Backout Scores are calculated, and the simplification of the Arrival Window schedule type. Click the table of contents on the side to explore each release&#8217;s details.<\/span><\/p>\n<a name=\"provider-success-score-launch\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"provider-success-score-launch\"><b>Provider Success Score Launch<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We launched the Provider Success Score to providers within the My Business Dashboard. This score helps providers identify their strengths and opportunities, stand out to buyers, and win more work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Provider Success Score is calculated from the data in these three primary metrics &#8211; Timeliness Score, Backout Score, and Buyer Satisfaction.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-20525 aligncenter\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image7.png\" alt=\"\" width=\"372\" height=\"183\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image7.png 1136w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image7-768x377.png 768w\" sizes=\"auto, (max-width: 372px) 100vw, 372px\" \/><\/p>\n<p><b>Please note, the Provider Success Score is currently only visible to providers within the mobile app.\u00a0<\/b><b>As a provider, to see the Provider Success Score, make sure you have updated your app to 25.2.1.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">As a provider, to learn more about the Provider Success Score review the following articles:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Intro-to-the-Provider-Success-Score\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">The Provider Success Score\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Provider-Success-Score-FAQ\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Provider Success Score FAQ<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.fieldnation.com\/s\/article\/My-Business-Dashboard\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">My Business Dashboard\u00a0<\/span><\/a><\/li>\n<\/ul>\n<a name=\"timeliness-and-backout-score-updates\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"timeliness-and-backout-score-updates\"><b>Timeliness and Backout Score Updates\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Based on user feedback &#8211; we\u2019ve made updates to how the Backout and Timeliness Scores are calculated. Backout and Timeliness Scores now weigh timing\u2014late actions impact more, early ones less\u2014to better reflect reliability.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a provider, to learn more about how the Timeliness and Backout Scores are calculated, click <\/span><a href=\"https:\/\/support.fieldnation.com\/s\/article\/My-Business-Dashboard\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><b>Pro Tip: <\/b><span style=\"font-weight: 400;\">Reminder to buyers, within the new Provider Match experience you can filter by these metrics to find the best provider for your work!\u00a0<\/span><span style=\"font-weight: 400;\">To learn more about the new Provider Match experience, click <\/span><a href=\"https:\/\/support.fieldnation.com\/s\/article\/The-New-Provider-Match-Experience-Overview\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-20524\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image2.png\" alt=\"\" width=\"191\" height=\"305\" \/><\/p>\n<a name=\"timeliness-on-all-work-orders\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"timeliness-on-all-work-orders\"><b>Timeliness On All Work Orders<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Timeliness will now be measured on all work orders, including work orders with the Arrival Window schedule. Previously, only Hard Start work orders counted towards a provider\u2019s Timeliness Score. This change will allow providers to show the full scope of their commitment and professionalism with work orders from all schedule types.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A provider\u2019s Timeliness Score uses check-in data from their last 30 approved work orders. A provider needs to have completed a minimum of 5 work orders in the last 2 years for a Timelines Score to calculate.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-20523 aligncenter\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image5.png\" alt=\"\" width=\"482\" height=\"140\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image5.png 1105w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image5-768x223.png 768w\" sizes=\"auto, (max-width: 482px) 100vw, 482px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Whether a check-in is considered Early or Late is dependent on the work order schedule type and the start time\/arrival window. When calculating the Timeliness Score, Early check-ins are weighted less than Late check-ins.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All check-ins that impact a provider\u2019s score are shown in the My Business Dashboard so providers can track and maintain visibility into all of their timeliness data.<\/span><\/p>\n<p><b>For Hard Start and Hard Start on Arrival Window\u00a0<\/b><\/p>\n<ul>\n<li><b>Too Early:<\/b><span style=\"font-weight: 400;\"> Check-in 31+ minutes before the scheduled start time<\/span><\/li>\n<li><b>On Time:<\/b><span style=\"font-weight: 400;\"> Check-in between 30 mins before to 15 mins after start time<\/span><\/li>\n<li><b>Late:<\/b><span style=\"font-weight: 400;\"> Check-in 16+ minutes after the scheduled start time<\/span><\/li>\n<\/ul>\n<p><b>For Arrival Window\u00a0<\/b><\/p>\n<ul>\n<li><b>Too Early:<\/b><span style=\"font-weight: 400;\"> Check-in before the arrival window starts\u00a0<\/span><\/li>\n<li><b>On Time:<\/b><span style=\"font-weight: 400;\"> Check-in between the arrival window\u00a0<\/span><\/li>\n<li><b>Late:<\/b><span style=\"font-weight: 400;\"> Check-in after the arrival window ends\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To learn more about the Timeliness Score, click <\/span><a href=\"https:\/\/support.fieldnation.com\/s\/article\/My-Business-Dashboard#TimelinessScore\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<a name=\"simplifying-arrival-window-start-times\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"simplifying-arrival-window-start-times\"><b>Simplifying Arrival Window Start Times<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Providers will no longer set a specific start time on standard arrival window schedules. When a provider is accepting or requesting the work order, they\u2019ll set or confirm their arrival window. Checkins will be measured for <\/span><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Schedule-Types-and-Schedule-Management#OnTimeCheckIn\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Timeliness<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><b>Arrive between specific hours: <\/b><span style=\"font-weight: 400;\">Providers will set the day they plan to arrive as their arrival window.<\/span><b>\u00a0<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-20519\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image3.png\" alt=\"\" width=\"207\" height=\"378\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image3.png 876w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image3-768x1403.png 768w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image3-841x1536.png 841w\" sizes=\"auto, (max-width: 207px) 100vw, 207px\" \/> \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-20521\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image8.png\" alt=\"\" width=\"185\" height=\"378\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image8.png 784w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image8-768x1567.png 768w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image8-753x1536.png 753w\" sizes=\"auto, (max-width: 185px) 100vw, 185px\" \/><\/p>\n<p><b>Arrive anytime over a date range: <\/b><span style=\"font-weight: 400;\">The whole date range will be the provider&#8217;s arrival window. <\/span><b>\u00a0<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-20520\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image4.png\" alt=\"\" width=\"203\" height=\"366\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image4.png 887w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image4-768x1385.png 768w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image4-852x1536.png 852w\" sizes=\"auto, (max-width: 203px) 100vw, 203px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-20522\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image6.png\" alt=\"\" width=\"180\" height=\"367\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image6.png 784w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image6-768x1567.png 768w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image6-753x1536.png 753w\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Please note, if a buyer indicates that the arrival window schedule requires a Hard Start time, providers will continue to set their Hard Start time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a buyer, click <\/span><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Schedules-Start-Times-On-Field-Nation-Buyer\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\"> to learn more about Schedule Types.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a provider, click <\/span><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Schedule-Types-and-Schedule-Management\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\"> to learn more about Schedule Types.\u00a0<\/span><\/p>\n<a name=\"flightboard-enhancements\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"flightboard-enhancements\"><b>Flightboard Enhancements<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Buyers can now open up to 20 work orders at once in individual tabs from within Flightboard.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To mass open work orders select the desired work orders with the check box indicator and click <\/span><i><span style=\"font-weight: 400;\">Open <\/span><\/i><span style=\"font-weight: 400;\">in the mass actions toolbar.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As an important note, depending on your browser version, you may need to enable popups before continuing with the mass open action. To learn more about enabling popups in Chrome click <\/span><a href=\"https:\/\/support.google.com\/chrome\/answer\/95472\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">. In Edge, click <\/span><a href=\"https:\/\/support.microsoft.com\/en-us\/microsoft-edge\/block-pop-ups-in-microsoft-edge-1d8ba4f8-f385-9a0b-e944-aa47339b6bb5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-20518\" src=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image1.png\" alt=\"\" width=\"318\" height=\"263\" srcset=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image1.png 778w, https:\/\/fieldnation.com\/wp-content\/uploads\/2025\/07\/image1-768x636.png 768w\" sizes=\"auto, (max-width: 318px) 100vw, 318px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">A persistent horizontal scroll bar was also added to allow Buyers with multiple columns to see all of their information.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To learn more about other mass actions Buyers can take within Flightboard, click <\/span><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Mass-Actions-For-Work-Order-Project-Delays\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This month saw the launch of the Provider Success Score, updates to how Timeliness and Backout Scores are calculated, and the simplification of the Arrival Window schedule type. Click the table of contents on the side to explore each release&#8217;s details. Provider Success Score Launch We launched the Provider Success Score to providers within the [&hellip;]<\/p>\n","protected":false},"author":66,"featured_media":20448,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-20516","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-product-updates","fldn_content_type-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What&#039;s New: June 2025 | Field Nation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/whats-new-june-2025\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What&#039;s New: June 2025 | Field Nation\" \/>\n<meta property=\"og:description\" content=\"This month saw the launch of the Provider Success Score, updates to how Timeliness and Backout Scores are calculated, and the simplification of the Arrival Window schedule type. 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Provider Success Score Launch We launched the Provider Success Score to providers within the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fieldnation.com\/resources\/whats-new-june-2025\" \/>\n<meta property=\"og:site_name\" content=\"Field Nation\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-03T15:23:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-10T15:57:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2024\/12\/product_updates_3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1201\" \/>\n\t<meta property=\"og:image:height\" content=\"676\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Melissa Pfannenstiel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Melissa Pfannenstiel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fieldnation.com\/resources\/whats-new-june-2025\",\"url\":\"https:\/\/fieldnation.com\/resources\/whats-new-june-2025\",\"name\":\"What's New: June 2025 | Field Nation\",\"isPartOf\":{\"@id\":\"https:\/\/fieldnation.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/fieldnation.com\/resources\/whats-new-june-2025#primaryimage\"},\"image\":{\"@id\":\"https:\/\/fieldnation.com\/resources\/whats-new-june-2025#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fieldnation.com\/wp-content\/uploads\/2024\/12\/product_updates_3.jpg\",\"datePublished\":\"2025-07-03T15:23:39+00:00\",\"dateModified\":\"2025-07-10T15:57:45+00:00\",\"author\":{\"@id\":\"https:\/\/fieldnation.com\/#\/schema\/person\/8dea9ac9978f6dc502cb9fc134faae37\"},\"breadcrumb\":{\"@id\":\"https:\/\/fieldnation.com\/resources\/whats-new-june-2025#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/fieldnation.com\/resources\/whats-new-june-2025\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fieldnation.com\/resources\/whats-new-june-2025#primaryimage\",\"url\":\"https:\/\/fieldnation.com\/wp-content\/uploads\/2024\/12\/product_updates_3.jpg\",\"contentUrl\":\"https:\/\/fieldnation.com\/wp-content\/uploads\/2024\/12\/product_updates_3.jpg\",\"width\":1201,\"height\":676},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fieldnation.com\/resources\/whats-new-june-2025#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/fieldnation.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What&#8217;s New: June 2025\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/fieldnation.com\/#website\",\"url\":\"https:\/\/fieldnation.com\/\",\"name\":\"Field Nation\",\"description\":\"Get field service work done\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/fieldnation.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/fieldnation.com\/#\/schema\/person\/8dea9ac9978f6dc502cb9fc134faae37\",\"name\":\"Melissa Pfannenstiel\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fieldnation.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/669bc37c711890a7a74642b34c1f12725f40e344487a807fcb71704f85d61c43?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/669bc37c711890a7a74642b34c1f12725f40e344487a807fcb71704f85d61c43?s=96&d=mm&r=g\",\"caption\":\"Melissa Pfannenstiel\"},\"url\":\"https:\/\/fieldnation.com\/resources\/author\/melissa-pfannenstiel\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What's New: June 2025 | Field Nation","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fieldnation.com\/resources\/whats-new-june-2025","og_locale":"en_US","og_type":"article","og_title":"What's New: June 2025 | Field Nation","og_description":"This month saw the launch of the Provider Success Score, updates to how Timeliness and Backout Scores are calculated, and the simplification of the Arrival Window schedule type. 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