{"id":19814,"date":"2025-03-27T08:54:41","date_gmt":"2025-03-27T13:54:41","guid":{"rendered":"https:\/\/fieldnation.com\/?p=19814"},"modified":"2025-03-27T13:48:36","modified_gmt":"2025-03-27T18:48:36","slug":"why-great-buyers-leverage-private-feedback-to-identify-top-talent","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/why-great-buyers-leverage-private-feedback-to-identify-top-talent","title":{"rendered":"Great buyers leverage Private Feedback to identify top talent"},"content":{"rendered":"

Field Nation provides multiple ways for buyers to evaluate service providers, but traditional public rating systems, such as Field Nation\u2019s Star Ratings and My Company Star Ratings, have significant limitations. Private Feedback offers buyers a more accurate, nuanced, and completely private method to assess provider quality and work order outcomes. For this reason, providers who have Private Feedback left by your company will now have Private Feedback displayed in Match instead of My Company Star Rating.\u00a0<\/span><\/p>\n

This guide explores why buyers with great work order outcomes are shifting toward Private Feedback and how it can be leveraged effectively.<\/span><\/p>\n<\/a>

Star Rating limitations<\/b><\/h2>\n

1. Public star rating inflation<\/b><\/h3>\n

The concept of star rating inflation is not unique to Field Nation, but it has made it so that 94% of providers boast a marketplace-wide rating of 4.8+ stars. Many buyers default to giving high star ratings to avoid conflict or because they do not see a significant reason to lower them. When buyers have a poor experience with a provider, they often opt out of the star rating system completely, exacerbating the issue. Over time, this has resulted in a disproportionate number of 5-star ratings, making it difficult to distinguish between truly exceptional providers and those who simply met basic expectations.<\/span><\/p>\n

If your company takes a similar approach of leaving five stars on nearly every work order, this makes it harder for you and your team to make informed decisions based on provider service quality.<\/span><\/p>\n

2. Subjectivity and inconsistency<\/b><\/h3>\n

Traditional star ratings are prone to subjective interpretation. Buyer users often rate providers based on general impressions rather than specific criteria. Ratings often fluctuate from dispatcher to dispatcher, creating inconsistencies in provider assessments.<\/span><\/p>\n

3. Fear of retaliation<\/b><\/h3>\n

Buyers may hesitate to leave low ratings due to concerns about backlash from providers. Providers sometimes dispute ratings, leading to tension and unnecessary disputes. Buyers may inflate ratings to maintain good relationships, which can compromise rating accuracy.<\/span><\/p>\n

4. Limited insight into Work Order outcomes<\/b><\/h3>\n

Star ratings alone do not explain the reasoning behind a particular score. This lack of granularity makes it difficult to determine why a work order succeeded or failed. Providers with high ratings may still have performance issues that are not reflected in the system.<\/span><\/p>\n

While buyer users can add notes to a separate section of the provider profile, they\u2019re time-consuming to add. Since company notes are text-based, they can\u2019t be easily summarized, which means that users need to spend time reading through a collection of notes when assigning providers.<\/span><\/p>\n<\/a>

Why Private Feedback?<\/b><\/h2>\n

Private Feedback was designed to address the gaps left by My Company Star Ratings, providing a more detailed, reliable, and actionable assessment of the quality of service you get from the providers you work with.<\/span><\/p>\n

1. More accurate Work Order outcome measurement<\/b><\/h3>\n

Private Feedback enables buyers to categorize work order outcomes based on whether providers met buyers\u2019 expectations, providing clarity on performance trends. Buyers can leave an assessment ranging from \u201cfar below expectations\u201d to \u201cfar exceeds expectations.\u201d Buyers can express whether they would work with a provider again without impacting the provider\u2019s overall rating. This feedback contributes to a holistic performance assessment rather than being influenced by emotions or external factors.<\/span><\/p>\n

2. Eliminates chance of a negative response<\/b><\/h3>\n

Since feedback is private, providers do not see specific ratings from individual buyers. Buyers can leave honest feedback without concerns about future disputes or backlash, fostering a more trustworthy and constructive evaluation system.<\/span><\/p>\n

3. Provides valuable context<\/b><\/h3>\n

Unlike a simple star rating, Private Feedback allows buyers to quickly highlight specific reasons for their rating through <\/span>Feedback Themes<\/b>. Feedback themes provide actionable insights, helping both providers and platform managers improve service quality. Unlike company notes on providers\u2019 profiles, these feedback themes are quick to leave and easy to summarize.<\/span><\/p>\n

4. Enhances decision-making<\/b><\/h3>\n

Buyers can confidently assess whether they want to continue working with a provider based on past performance. The feedback data helps in improving provider selection processes.<\/span><\/p>\n<\/a>

How to use Private Feedback<\/b><\/h2>\n

Leaving Private Feedback only takes a few seconds, but proves highly valuable when it comes time to assign providers to additional work orders. Here\u2019s how great buyers using Private Feedback to make sure the providers they assign are meeting their company\u2019s expectations:<\/span><\/p>\n

1. They use Private Feedback for honest and constructive reviews<\/b><\/h3>\n