{"id":19364,"date":"2024-12-10T15:58:54","date_gmt":"2024-12-10T20:58:54","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/new-next-q4-buyer-copy"},"modified":"2024-12-12T17:04:58","modified_gmt":"2024-12-12T22:04:58","slug":"new-next-provider-quality","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/new-next-provider-quality","title":{"rendered":"New &#038; Next deep dive for buyers:  Enhanced features to evaluate provider quality"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">During the latest New &amp; Next webinar, we highlighted tools that empower buyers to track provider performance and make informed assignment decisions. These updates enhance how buyers evaluate provider quality by offering standardized metrics and a more accurate rating system.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/QtaNkos55Kk?si=nOl2IyNkTIXN763M\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<a name=\"real-time-performance-tracking-for-providers-1005\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"real-time-performance-tracking-for-providers-1005\"><span style=\"font-weight: 400;\">Real-time performance tracking for providers (<a href=\"https:\/\/www.youtube.com\/watch?v=QtaNkos55Kk&amp;t=604s\">10:05<\/a>)<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The new Business Dashboard, launched in June, helps providers monitor their performance metrics, such as timeliness and cancellation rates, directly in the mobile app. This increased visibility encourages providers to maintain strong reliability metrics and understand how buyers evaluate their work.<\/span><\/p>\n<a name=\"improving-feedback-accuracy\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"improving-feedback-accuracy\"><span style=\"font-weight: 400;\">Improving feedback accuracy<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With 81% of providers receiving perfect five-star public ratings, many buyers struggled to identify exceptional service. The new Private Feedback system creates buyer-specific ratings that help buyers better track and manage the service quality of their trusted providers. Upcoming enhancements will:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Simplify the current 0-10 rating scale<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Better target the right team members to provide feedback<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Streamline quality of service tracking for trusted providers<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">For more details on these updates and other product enhancements, <a href=\"https:\/\/fieldnation.com\/resources\/new-next-q4-buyer\">watch the full webinar recording<\/a><\/span><\/i><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>During the latest New &amp; Next webinar, we highlighted tools that empower buyers to track provider performance and make informed assignment decisions. These updates enhance how buyers evaluate provider quality by offering standardized metrics and a more accurate rating system. Real-time performance tracking for providers (10:05) The new Business Dashboard, launched in June, helps providers [&hellip;]<\/p>\n","protected":false},"author":53,"featured_media":19376,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-19364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-product-updates","fldn_content_type-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New &amp; Next deep dive for buyers: Enhanced features to evaluate provider quality | Field Nation<\/title>\n<meta name=\"description\" content=\"Discover new tools from Field Nation to track provider performance and enhance assignment decisions. 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