{"id":18325,"date":"2024-06-12T10:41:50","date_gmt":"2024-06-12T10:41:50","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/mid-year-update-2024-copy"},"modified":"2024-12-23T10:12:01","modified_gmt":"2024-12-23T15:12:01","slug":"new-next-business-dashboard","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/new-next-business-dashboard","title":{"rendered":"New &#038; Next recap: new tools and features for technicians"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In our recent New &amp; Next webinar, Shane, EVP of Product at Field Nation, shared our product vision, new features, and capabilities designed to make work easier and more rewarding for the thousands of providers using Field Nation. Watch the webinar on-demand below.<\/span><\/p>\n<p><iframe id=\"224716239\" title=\"New &amp; Next | Providers | Q2 2024\" src=\"https:\/\/www.youtube.com\/embed\/MboSGzNVGM0?si=sM1u_F4sE6lpb-A5&amp;enablejsapi=1&amp;origin=https%3A%2F%2Ffieldnation.com\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-gtm-yt-inspected-7452717_283=\"true\"><\/iframe><\/p>\n<a name=\"summary\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"summary\">Summary<\/h2>\n<h3><span style=\"font-weight: 400;\">Our product vision<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Field Nation has been the #1 labor marketplace for IT field services for 15 years, connecting over 2,000 buyers with more than 20,000 independent providers to complete over 1.5 million work orders annually. However, our journey is far from over. We aim to make it easier to complete work on Field Nation by enabling buyers and providers to consistently achieve great outcomes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through conversations with hundreds of buyers and providers, we\u2019ve identified key challenges that need to be addressed. For buyers, reliability, star ratings, and the time-consuming vetting process are significant hurdles. For providers, understanding performance metrics, workflow friction, and difficulty standing out are major pain points.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Buyer challenges <a href=\"https:\/\/youtu.be\/MboSGzNVGM0?feature=shared&amp;t=449\">(7:29)<\/a><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reliability:<\/b><span style=\"font-weight: 400;\"> Cancellations, backouts, and late arrivals disrupt workflows and incur costs. For example, if Provider A cancels an hour before the work order start time, there\u2019s often insufficient time to get Provider B up-to-speed. This kind of disruption, multiplied across numerous work orders, can lead buyers to question the reliability of Field Nation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Star ratings:<\/b><span style=\"font-weight: 400;\"> Our star rating system doesn\u2019t always accurately reflect provider quality. With 81% of active providers rated five stars, it\u2019s challenging for buyers to discern which technicians are exceptional performers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Vetting:<\/b><span style=\"font-weight: 400;\"> Vetting new providers is a lengthy process. On average, dispatchers review 17 profiles before making an assignment. This involves checking skills, experience, star ratings, reliability metrics, and more, which can be time-consuming, especially when assigning multiple work orders daily.<\/span><\/li>\n<\/ol>\n<h3><span style=\"font-weight: 400;\">Provider challenges <a href=\"https:\/\/youtu.be\/MboSGzNVGM0?feature=shared&amp;t=673\">(11:13)<\/a><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>No scoreboard:<\/b><span style=\"font-weight: 400;\"> Providers often don\u2019t know how they\u2019re being evaluated. Without clear metrics and thresholds, it\u2019s hard to understand what buyers are looking for and how to improve performance.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Workflow friction:<\/b><span style=\"font-weight: 400;\"> The current workflow has several pain points, from requesting schedule changes to managing double bookings. These issues make it difficult for providers to deliver high-quality service efficiently.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hard to stand out:<\/b><span style=\"font-weight: 400;\"> Even outstanding providers can struggle to distinguish themselves. The current system doesn\u2019t make it easy for buyers to see which technicians consistently deliver top-tier service.<\/span><\/li>\n<\/ol>\n<h3><span style=\"font-weight: 400;\">Addressing these challenges<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To address these challenges, we are focused on three main goals for each side of the marketplace:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>For Buyers:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Assess provider quality:<\/b><span style=\"font-weight: 400;\"> We\u2019re leveraging data to provide a more holistic view of provider performance, considering factors like cancellations, timeliness, and deliverable uploads.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Find and assign the best provider:<\/b><span style=\"font-weight: 400;\"> Using our extensive data, we can help buyers identify the best fit for their needs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Manage the work:<\/b><span style=\"font-weight: 400;\"> Enhancements in workflow will reduce disruptions from backouts, cancellations, and late arrivals.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>For Providers:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Get work done:<\/b><span style=\"font-weight: 400;\"> Improving the mobile app and workflow to minimize friction and make it easier to complete tasks.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Gain recognition:<\/b><span style=\"font-weight: 400;\"> We\u2019re refining the quality signals provided to buyers to better highlight top-performing providers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Grow your business:<\/b><span style=\"font-weight: 400;\"> Introducing a \u201cscoreboard\u201d that clearly outlines performance metrics and how providers can improve to secure more work opportunities.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3><span style=\"font-weight: 400;\">Introducing the Business Dashboard<a href=\"https:\/\/youtu.be\/MboSGzNVGM0?feature=shared&amp;t=1029\"> (17:09)<\/a><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Today, we\u2019re excited to introduce the Business Dashboard \u2013 a new tool developed in partnership with nearly 100 providers. This dashboard will provide detailed performance metrics, relationship insights, and overall business health indicators, helping you understand where you excel and where there\u2019s room for improvement.<\/span><\/p>\n<p><b>Key Features:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Overall business health:<\/b><span style=\"font-weight: 400;\"> Monitor key performance indicators that buyers look at when vetting providers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Relationship insights:<\/b><span style=\"font-weight: 400;\"> Understand your interactions and relationships with buyers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Performance metrics:<\/b><span style=\"font-weight: 400;\"> Access detailed metrics that impact your chances of getting more work.<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Enhancements to workflow <a href=\"https:\/\/youtu.be\/MboSGzNVGM0?feature=shared&amp;t=1769\">(29:29)<\/a><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Double-booking prevention:<\/b><span style=\"font-weight: 400;\"> We\u2019ve identified that 25% of backouts are due to accidental double bookings. Our new workflow includes schedule conflict warnings to help prevent these issues.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Schedule accuracy:<\/b><span style=\"font-weight: 400;\"> Informal schedule changes often lead to timeliness issues. We\u2019ve improved the workflow to ensure schedule changes are accurately reflected in the work order system, reducing the risk of late arrivals.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Deliverable uploads:<\/b><span style=\"font-weight: 400;\"> Previously, 50% of work orders were marked incomplete due to deliverable issues. We\u2019ve overhauled the process to improve reliability and reduce upload failures by 73%.<\/span><\/li>\n<\/ol>\n<h3><span style=\"font-weight: 400;\">Updated Approval Policy <a href=\"https:\/\/youtu.be\/MboSGzNVGM0?feature=shared&amp;t=2317\">(38:37)<\/a><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019ve also rolled out an updated approval policy to ensure faster payment. 95% of work orders are now approved within seven days, and over 99% are approved within 12 days. This policy ensures that work orders completed without issues are approved by the platform 14 days after completion if the buyer hasn\u2019t already approved them.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Key takeaways\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The enhancements we\u2019re making at Field Nation are designed to help you thrive. By leveraging our new tools and workflows, you can improve service delivery, gain recognition, and grow your business effectively. We\u2019re here to support your journey and give you the tools and insights needed to succeed in the competitive field of IT services. Thank you for being a part of Field Nation!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In our recent New &amp; Next webinar, Shane, EVP of Product at Field Nation, shared our product vision, new features, and capabilities designed to make work easier and more rewarding for the thousands of providers using Field Nation. Watch the webinar on-demand below. Summary Our product vision Field Nation has been the #1 labor marketplace [&hellip;]<\/p>\n","protected":false},"author":53,"featured_media":18759,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-18325","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-product-updates","fldn_content_type-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New &amp; Next recap: new tools and features for technicians | Field Nation<\/title>\n<meta name=\"description\" content=\"In our recent New &amp; Next webinar, Shane, EVP of Product at Field Nation, shared our product vision, new features, and capabilities designed to make work easier and more rewarding for the thousands of providers using Field Nation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/new-next-business-dashboard\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New &amp; 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