{"id":17183,"date":"2023-04-24T12:58:59","date_gmt":"2023-04-24T12:58:59","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/modis-transforms-their-business-using-marketsmart-insights-copy"},"modified":"2025-08-07T14:49:22","modified_gmt":"2025-08-07T19:49:22","slug":"pivital-leverages-salesforce-integration","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/pivital-leverages-salesforce-integration","title":{"rendered":"Pivital leverages Field Nation’s Salesforce integration to improve service efficiency and transparency"},"content":{"rendered":"
\n

Summary
\nPivital<\/a>\u00a0has been a Field Nation customer since 2014. They initially chose Field Nation to help source a large network of skilled technicians for their field service needs. By using on-demand labor to complement its full-time engineers, Pivital has increased cost efficiency and improved service delivery.<\/p>\n

Pivital uses Salesforce Service Cloud to capture and manage service requests from clients. Before integrating Salesforce with Field Nation, they used two screens to manage work orders, one for the Field Nation platform and the other for Salesforce.<\/p>\n<\/div>\n

\n
\n

RESULTS<\/p>\n<\/div>\n

    \n
  • Over $6.6M of work enabled by integration over a 12-month period<\/li>\n
  • Bi-directional inputs reduced swivel chair updates between SFDC and Field Nation by 20-25%<\/li>\n
  • Enhanced visibility leading to improved project management efficiency<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    With the help of Field Nation, Modis has transformed how it engages with prospects and customers. Modis relies on pricing and coverage data from MarketSmart Insights, a data-backed tool that helps the company streamline the bidding process and win new work.<\/p>\n","protected":false},"author":53,"featured_media":17186,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-17183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-best-practices","fldn_content_category-quality","fldn_content_type-success-story"],"acf":[],"yoast_head":"\nPivital leverages Field Nation's Salesforce integration to improve service efficiency and transparency | Field Nation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/pivital-leverages-salesforce-integration\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Modis transforms their business using MarketSmart Insights | Field Nation\" \/>\n<meta property=\"og:description\" content=\"With the help of Field Nation, Modis has transformed how it engages with prospects and customers. Modis relies on pricing and coverage data from MarketSmart Insights, a data-backed tool that helps the company streamline the bidding process and win new work.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fieldnation.com\/resources\/pivital-leverages-salesforce-integration\" \/>\n<meta property=\"og:site_name\" content=\"Field Nation\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-24T12:58:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-07T19:49:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2023\/04\/1405-02_MKG_integration-case-study-page-share_r01v01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Field Nation\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta 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