{"id":16860,"date":"2023-01-30T13:59:03","date_gmt":"2023-01-30T13:59:03","guid":{"rendered":"https:\/\/fieldnation.com\/?p=16860"},"modified":"2023-02-02T15:46:19","modified_gmt":"2023-02-02T15:46:19","slug":"three-strategies-2023","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/three-strategies-2023","title":{"rendered":"Three strategies service leaders should embrace in 2023"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Current market conditions may make you feel like you\u2019re navigating in the dark. The threat of a potential recession looms, and fears of an economic downturn combined with stubborn inflation rates have led many companies to delay tech investments and new equipment installs. But the ongoing digitization of the customer experience puts pressure on retailers to keep up with evolving technology needs, and this translates into continued demand for field services. The conflict between these headwinds and tailwinds creates <\/span><a href=\"https:\/\/fieldnation.com\/resources\/market-volatility-2022\"><span style=\"font-weight: 400;\">volatility in the industry<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So what are field service leaders to do?<\/span><\/p>\n<a name=\"here-are-three-strategies-field-service-leaders-can-put-in-place-today-to-set-your-organization-up-for-success-in-2023\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"here-are-three-strategies-field-service-leaders-can-put-in-place-today-to-set-your-organization-up-for-success-in-2023\"><span style=\"font-weight: 400;\"><strong>Here are three strategies field service leaders can put in place today to set your organization up for success in 2023:<\/strong><\/span><\/h2>\n<h3><strong>1. Get granular<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">In a recession scenario, the market will pay a premium for service providers that demonstrate a well-versed understanding of the volatility upending their customers\u2019 businesses. Rather than falling back on industry-wide trends, familiarize your organization with service types and equipment directly connected to vertical revenue.<\/span><\/p>\n<h3><strong>2. Compete on customer experience<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Digitization is here to stay. Retailers know that competing on the customer experience is a do-or-die imperative, so it should be integral to your business planning as well. Prepare for the continued influx of cabling and networking work. Be aware that client spending may get rationalized and prioritized by geography. If your company can stay flexible when servicing different geographies, that will be a major asset.<\/span><\/p>\n<h3><strong>3. Stay fast and agile<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The market changes quickly. Change quickly with it. Stay connected to your customers and their needs. Attune your organization to those changing needs. Engineer fixed costs out of your P&amp;L and embrace a variable cost structure. Take a hard look at your labor sourcing options, and consider how a blended workforce can help your company remain agile in the face of dramatic market shifts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For more information about current market dynamics and industry trends, check out our <a href=\"https:\/\/fieldnation.com\/resources\/definitive-guide-2023\" rel=\"noopener\" target=\"_blank\"><strong>Definitive guide to field service in 2023.<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Current market conditions may make you feel like you\u2019re navigating in the dark. The threat of a potential recession looms, and fears of an economic downturn combined with stubborn inflation rates have led many companies to delay tech investments and new equipment installs. But the ongoing digitization of the customer experience puts pressure on retailers [&hellip;]<\/p>\n","protected":false},"author":53,"featured_media":16929,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-16860","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-trends","fldn_content_type-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Three strategies service leaders should embrace in 2023 | Field Nation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/three-strategies-2023\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Three strategies service leaders should embrace in 2023 | Field Nation\" \/>\n<meta property=\"og:description\" content=\"Current market conditions may make you feel like you\u2019re navigating in the dark. The threat of a potential recession looms, and fears of an economic downturn combined with stubborn inflation rates have led many companies to delay tech investments and new equipment installs. But the ongoing digitization of the customer experience puts pressure on retailers [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fieldnation.com\/resources\/three-strategies-2023\" \/>\n<meta property=\"og:site_name\" content=\"Field Nation\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-30T13:59:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-02T15:46:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2023\/01\/DG-preview-3-social-card.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1533\" \/>\n\t<meta property=\"og:image:height\" content=\"805\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Field Nation\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2023\/01\/DG-preview-3-social-card.png\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Field Nation\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fieldnation.com\/resources\/three-strategies-2023\",\"url\":\"https:\/\/fieldnation.com\/resources\/three-strategies-2023\",\"name\":\"Three strategies service leaders should embrace in 2023 | Field Nation\",\"isPartOf\":{\"@id\":\"https:\/\/fieldnation.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/fieldnation.com\/resources\/three-strategies-2023#primaryimage\"},\"image\":{\"@id\":\"https:\/\/fieldnation.com\/resources\/three-strategies-2023#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fieldnation.com\/wp-content\/uploads\/2023\/01\/three-strategies-preview-image_r01v01.jpg\",\"datePublished\":\"2023-01-30T13:59:03+00:00\",\"dateModified\":\"2023-02-02T15:46:19+00:00\",\"author\":{\"@id\":\"https:\/\/fieldnation.com\/#\/schema\/person\/10cc6a3ba419a66c8222b98f8583a7e1\"},\"breadcrumb\":{\"@id\":\"https:\/\/fieldnation.com\/resources\/three-strategies-2023#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/fieldnation.com\/resources\/three-strategies-2023\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fieldnation.com\/resources\/three-strategies-2023#primaryimage\",\"url\":\"https:\/\/fieldnation.com\/wp-content\/uploads\/2023\/01\/three-strategies-preview-image_r01v01.jpg\",\"contentUrl\":\"https:\/\/fieldnation.com\/wp-content\/uploads\/2023\/01\/three-strategies-preview-image_r01v01.jpg\",\"width\":1200,\"height\":628},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fieldnation.com\/resources\/three-strategies-2023#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/fieldnation.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Three strategies service leaders should embrace in 2023\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/fieldnation.com\/#website\",\"url\":\"https:\/\/fieldnation.com\/\",\"name\":\"Field Nation\",\"description\":\"Get field service work done\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/fieldnation.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/fieldnation.com\/#\/schema\/person\/10cc6a3ba419a66c8222b98f8583a7e1\",\"name\":\"Field Nation\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fieldnation.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3d64dd4766539dd35f35a8a476c2364104d8b43287c77d435e1b8dc17ce9fa0c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3d64dd4766539dd35f35a8a476c2364104d8b43287c77d435e1b8dc17ce9fa0c?s=96&d=mm&r=g\",\"caption\":\"Field Nation\"},\"url\":\"https:\/\/fieldnation.com\/resources\/author\/field-nation\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Three strategies service leaders should embrace in 2023 | Field Nation","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fieldnation.com\/resources\/three-strategies-2023","og_locale":"en_US","og_type":"article","og_title":"Three strategies service leaders should embrace in 2023 | Field Nation","og_description":"Current market conditions may make you feel like you\u2019re navigating in the dark. The threat of a potential recession looms, and fears of an economic downturn combined with stubborn inflation rates have led many companies to delay tech investments and new equipment installs. But the ongoing digitization of the customer experience puts pressure on retailers [&hellip;]","og_url":"https:\/\/fieldnation.com\/resources\/three-strategies-2023","og_site_name":"Field Nation","article_published_time":"2023-01-30T13:59:03+00:00","article_modified_time":"2023-02-02T15:46:19+00:00","og_image":[{"width":1533,"height":805,"url":"https:\/\/fieldnation.com\/wp-content\/uploads\/2023\/01\/DG-preview-3-social-card.png","type":"image\/png"}],"author":"Field Nation","twitter_card":"summary_large_image","twitter_image":"https:\/\/fieldnation.com\/wp-content\/uploads\/2023\/01\/DG-preview-3-social-card.png","twitter_misc":{"Written by":"Field Nation","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/fieldnation.com\/resources\/three-strategies-2023","url":"https:\/\/fieldnation.com\/resources\/three-strategies-2023","name":"Three strategies service leaders should embrace in 2023 | Field Nation","isPartOf":{"@id":"https:\/\/fieldnation.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/fieldnation.com\/resources\/three-strategies-2023#primaryimage"},"image":{"@id":"https:\/\/fieldnation.com\/resources\/three-strategies-2023#primaryimage"},"thumbnailUrl":"https:\/\/fieldnation.com\/wp-content\/uploads\/2023\/01\/three-strategies-preview-image_r01v01.jpg","datePublished":"2023-01-30T13:59:03+00:00","dateModified":"2023-02-02T15:46:19+00:00","author":{"@id":"https:\/\/fieldnation.com\/#\/schema\/person\/10cc6a3ba419a66c8222b98f8583a7e1"},"breadcrumb":{"@id":"https:\/\/fieldnation.com\/resources\/three-strategies-2023#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fieldnation.com\/resources\/three-strategies-2023"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fieldnation.com\/resources\/three-strategies-2023#primaryimage","url":"https:\/\/fieldnation.com\/wp-content\/uploads\/2023\/01\/three-strategies-preview-image_r01v01.jpg","contentUrl":"https:\/\/fieldnation.com\/wp-content\/uploads\/2023\/01\/three-strategies-preview-image_r01v01.jpg","width":1200,"height":628},{"@type":"BreadcrumbList","@id":"https:\/\/fieldnation.com\/resources\/three-strategies-2023#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/fieldnation.com\/"},{"@type":"ListItem","position":2,"name":"Three strategies service leaders should embrace in 2023"}]},{"@type":"WebSite","@id":"https:\/\/fieldnation.com\/#website","url":"https:\/\/fieldnation.com\/","name":"Field Nation","description":"Get field service work done","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fieldnation.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/fieldnation.com\/#\/schema\/person\/10cc6a3ba419a66c8222b98f8583a7e1","name":"Field Nation","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fieldnation.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/3d64dd4766539dd35f35a8a476c2364104d8b43287c77d435e1b8dc17ce9fa0c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3d64dd4766539dd35f35a8a476c2364104d8b43287c77d435e1b8dc17ce9fa0c?s=96&d=mm&r=g","caption":"Field Nation"},"url":"https:\/\/fieldnation.com\/resources\/author\/field-nation"}]}},"_links":{"self":[{"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/posts\/16860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/users\/53"}],"replies":[{"embeddable":true,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/comments?post=16860"}],"version-history":[{"count":0,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/posts\/16860\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/media\/16929"}],"wp:attachment":[{"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/media?parent=16860"}],"wp:term":[{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/content-group?post=16860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}