{"id":16600,"date":"2022-11-02T21:34:19","date_gmt":"2022-11-02T21:34:19","guid":{"rendered":"https:\/\/fieldnation.com\/?p=16600"},"modified":"2023-03-23T15:45:15","modified_gmt":"2023-03-23T15:45:15","slug":"win-in-2023","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/win-in-2023","title":{"rendered":"How (and why) field service leaders should leverage on-demand labor"},"content":{"rendered":"<p><b>Field service leaders are in a bind<\/b><span style=\"font-weight: 400;\">. They need to watch costs with unprecedented care to keep their margins from disappearing. At the same time, they need to provide a quality service experience to stay competitive.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some service companies ensure quality by leaning on a staff of full-time employees, which often results in long, expensive drives (or even flights) to job sites.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other service companies lean on subcontractors to increase coverage and agility, which shuts the company out of the technician selection process and leads to a loss of quality control.<\/span><\/p>\n<p><b>The resulting cost\/quality dilemma places service leaders in a precarious position<\/b><span style=\"font-weight: 400;\">. Either give up control of their brand to gain flexibility and coverage, or cover the gap with travel and absorb enormous costs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Luckily, there is another option service leaders can add to their toolbelt: on-demand labor. Service companies can supplement their full-time employees and subcontractor relationships with a network of trusted on-demand technicians in order to expand their coverage, and ensure the quality of service that keeps their clients coming back with new work.<\/span><\/p>\n<p>&nbsp;<\/p>\n<a name=\"say-goodbye-to-painful-and-costly-tradeoffs\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"say-goodbye-to-painful-and-costly-tradeoffs\"><b>Say goodbye to painful and costly tradeoffs<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Field service techs are increasingly the face of service delivery brands: <\/span><b>they are often the primary (or only) in-person interaction point with end customers<\/b><span style=\"font-weight: 400;\">. Our <\/span><a href=\"https:\/\/fieldnation.com\/resources\/cost-quality-2023\"><span style=\"font-weight: 400;\">guide to winning on both cost and quality<\/span><\/a><span style=\"font-weight: 400;\"> has more insight on how on-demand labor gives service companies another lever to pull when it comes to protecting and strengthening their brand.<\/span><\/p>\n<p>&nbsp;<\/p>\n<a name=\"break-from-tradition-how-to-get-started\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"break-from-tradition-how-to-get-started\"><b>Break from tradition: how to get started<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Legacy organizational models have served field service leaders well for years. These models have gotten them where they are today. Unfortunately, they won\u2019t get them where they need to go next. <\/span><span style=\"font-weight: 400;\">Discover the three steps service organizations can follow to begin incorporating on-demand labor into their blended workforce model in <\/span><a href=\"https:\/\/fieldnation.com\/resources\/cost-quality-2023\"><span style=\"font-weight: 400;\">our guide to winning on both cost and quality<\/span><\/a><span style=\"font-weight: 400;\"> which contains lots of additional detail you can rely on when it comes to embracing on-demand labor.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Field service leaders are in a bind. They need to watch costs with unprecedented care to keep their margins from disappearing. At the same time, they need to provide a quality service experience to stay competitive. Some service companies ensure quality by leaning on a staff of full-time employees, which often results in long, expensive [&hellip;]<\/p>\n","protected":false},"author":53,"featured_media":17108,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-16600","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-growth","fldn_content_category-cost","fldn_content_category-quality","fldn_content_category-coverage","fldn_content_type-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How (and why) field service leaders should leverage on-demand labor | Field Nation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/win-in-2023\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How (and why) field service leaders should leverage on-demand labor | Field Nation\" \/>\n<meta property=\"og:description\" content=\"Field service leaders are in a bind. 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