{"id":16184,"date":"2022-07-18T17:01:46","date_gmt":"2022-07-18T17:01:46","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/field-service-innovations\/"},"modified":"2025-02-03T04:57:43","modified_gmt":"2025-02-03T09:57:43","slug":"field-service-innovations","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/field-service-innovations","title":{"rendered":"3 field service innovations to ease today\u2019s market pressures"},"content":{"rendered":"<p><em><span style=\"font-weight: 400;\">By Wael Mohammed<\/span><\/em><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">The field services industry is in the midst of a perfect storm. Demand is at an all-time high as clients invest in digital transformation. At the same time, the skilled labor shortage, rising pay rates, higher gas prices, and supply chain delays create persistent challenges for service delivery organizations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But our customers\u2019 challenges inspire us to innovate. We\u2019re excited to share three of our latest innovations related to sourcing technicians, finding parts, and scaling to meet demand. These new features and capabilities will help our customers navigate market challenges and take advantage of opportunities.<\/span><\/p>\n<p>&nbsp;<\/p>\n<a name=\"1-network-enhancements-to-help-find-qualified-talent-faster\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"1-network-enhancements-to-help-find-qualified-talent-faster\"><span style=\"font-weight: 400;\">1. Network enhancements to help find qualified talent faster<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Over 1 million work orders have been completed on the Field Nation platform in the last 12 months, giving us a unique opportunity to understand the types of work and skill sets that are in demand.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This year, we\u2019re analyzing millions of work orders to benefit technicians and service organizations. We&#8217;re using machine learning and natural language processing to break work into its component parts. Plus, we\u2019re tapping into subject matter experts who specialize in each type of work. Our team is analyzing:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Required skill sets<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Devices being worked on<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Services being performed<\/span><\/li>\n<li><span style=\"font-weight: 400;\">OEMs, makes, models, tools, licenses, and locations<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This analysis enhances how customers search for technicians, find pay rates, and align them to market rates. For example, instead of searching for broad categories like \u201cpoint of sale,\u201d customers can identify technicians who have experience installing or uninstalling \u201ctraditional point of sale devices\u201d or \u201cself checkouts.\u201d Below, you can begin to see a more complete breakdown of these granular skillsets across point of sale (POS), cabling, and networking.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-18930\" src=\"\/wp-content\/uploads\/2022\/07\/Skill-Discovery-Features.png\" alt=\" width=\" height=\"506\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Our enhanced <\/span><span style=\"font-weight: 400;\">coverage discovery tools<\/span><span style=\"font-weight: 400;\"> will help customers:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understand available coverage by tapping into more granular coverage maps.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access more accurate pricing by types of work and skillset.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduce vetting time by identifying the right technician with the right skills faster.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Now, as part of a beta release, customers will begin to see this data put to work in MarketSmart Insights. This pricing and coverage tool allows Premier users to see these more granular categories as they prepare an RFP response or create a plan for existing projects. Initially, we are focusing on three types of work: networking, point of sale, and low-voltage cabling.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the second half of the year, customers will begin to see the new categories as they create work orders and templates. We will continue to complete this analysis across all types of work on our platform.<\/span><\/p>\n<p>&nbsp;<\/p>\n<a name=\"2-streamline-parts-and-materials-purchasing\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"2-streamline-parts-and-materials-purchasing\"><span style=\"font-weight: 400;\">2. Streamline parts and materials purchasing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We also recognize that getting the required parts and materials on-site is more difficult than ever. Supply shortages, rising component prices, and logistics costs add to the challenge. As a result, many technicians source parts themselves, which can exacerbate delays and cost pressures.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To address these needs, we recently partnered with <\/span><a href=\"http:\/\/www.graybar.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Graybar<\/span><\/a><span style=\"font-weight: 400;\">, a leading component, equipment, and materials distributor, on a beta program. As a part of this beta, technicians don&#8217;t need to source parts on an ad-hoc basis. Instead, Field Nation customers can order from Graybar\u2019s library of 10,000+ parts and materials. Plus, customers can save up to 15% off of list price with our pre-negotiated pricing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through this partnership, the Field Nation team assists with planned procurement by shipping parts and materials directly to a job site or a technician. Our team handles all the details of getting parts and materials to the right location at the right time. Stay tuned for announcements regarding this offering&#8217;s official release.<\/span><\/p>\n<p>&nbsp;<\/p>\n<a name=\"3-expand-dispatch-and-project-management-capacity\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"3-expand-dispatch-and-project-management-capacity\"><span style=\"font-weight: 400;\">3. Expand dispatch and project management capacity<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019ve also heard that some clients can\u2019t keep up with the volume of on-site work. Our <\/span><a href=\"\/platform-management\"><span style=\"font-weight: 400;\">Platform Management Partner Program<\/span><\/a><span style=\"font-weight: 400;\"> connects our customers to a a network of trusted partners who can support scoping work, vetting &amp; confirming technicians for site, or reviewing deliverables.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These Platform Management Partners extend an organization\u2019s capabilities without requiring additional headcount, and can scale up or down based on business needs. Customers can engage them for a single project, over a fixed period, or across their entire operation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, <\/span><a href=\"\/casestudy\/worldlink-meets-retail-needs-at-scale\"><span style=\"font-weight: 400;\">Worldlink Integration Group<\/span><\/a><span style=\"font-weight: 400;\">, a provider of IT deployment services for retailers, works with a Field Nation Platform Management Partner for technician vetting, work order management, and dispatch management. By leveraging a Field Nation Platform Management Partner, Worldlink reduced the time spent on project coordination by over 80 percent. The partnership has helped Worldlink ramp up new clients more quickly, reduce errors, and focus on more value-added work.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike other field service marketplaces, we continue to aggressively invest in the breadth and depth of our on-site IT network. The strength of our network and our continuous innovation help clients thrive despite today\u2019s market challenges.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Looking for more information on how the Field Nation platform can help simplify finding the people and parts you need? Reach out to your Field Nation representative, or <\/span><a href=\"\/contact\"><span style=\"font-weight: 400;\">contact our sales team<\/span><\/a><span style=\"font-weight: 400;\"> for a personalized demonstration.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Wael Mohammed The field services industry is in the midst of a perfect storm. Demand is at an all-time high as clients invest in digital transformation. At the same time, the skilled labor shortage, rising pay rates, higher gas prices, and supply chain delays create persistent challenges for service delivery organizations. But our customers\u2019 [&hellip;]<\/p>\n","protected":false},"author":66,"featured_media":18830,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-16184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-product-updates","fldn_content_type-blog","fldn_work_type-cabling","fldn_work_type-networking","fldn_work_type-point-of-sale"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 field service innovations to ease today\u2019s market pressures | Field Nation<\/title>\n<meta name=\"description\" content=\"We\u2019re excited to share three of our latest innovations related to sourcing technicians, finding parts, and scaling to meet demand. 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