Those who work on the frontlines have a uniquely insightful perspective on their industry.<\/p>\n
For a tech company like Field Nation, these frontline workers can be found on the customer support teams. Senior Support Coordinator Mahfuz Abedin knows this very well.<\/span><\/p>\n \u201cMy team represents the company when we offer support to the users and service providers calling in. We\u2019re building the company\u2019s reputation,\u201d he says. \u201cNo pressure, right?\u201d<\/span><\/p>\n Mahfuz is an expert in his field. Since joining Field Nation\u2019s Dhaka office in 2016, he has witnessed the support team grow into a multi-pronged organization with specialized types of support for individual issues.<\/span><\/p>\n \u201cA part of what makes it all work is our relationship with all the teams in the U.S. It\u2019s very friendly and very strong. It doesn\u2019t feel like we are far away, even though we\u2019re in different countries.\u201d<\/span><\/p>\n The work comes with its challenges, but it also has many moments of appreciation and positive feedback.<\/span><\/p>\n \u201cIt\u2019s always a pleasant surprise when I connect with a customer or technician on the phone and they remember me from talking to me before. That motivates me and lets me know I\u2019m doing a good job. It\u2019s probably the thing I love most about my current role.\u201d<\/span><\/p>\n Mahfuz shares his experience at the company with his close family.<\/span><\/p>\n \u201cI first learned about Field Nation from my older sister, who worked there before she married and moved abroad. I heard a lot about the great work environment from her. She said it was different and better than other work experiences in the area. So that made me interested.\u201d<\/span><\/p>\n After getting his degree in Malaysia, Mahfuz moved back to Bangladesh and decided to get in touch with Field Nation. His positive impression of the company grew during his interview process (\u201cI was a bit nervous, but everyone was very friendly\u201d) and throughout his time as a member of the support team.<\/span><\/p>\n \u201cThe culture is really outstanding,\u201d he says of Field Nation\u2019s spirit. \u201cPeople on other teams never hesitate to answer any questions or help out.\u201d<\/span><\/p>\n \u201cI don\u2019t like environments that are too \u2018by the book\u2019 and don\u2019t let you try new things,\u201d he continues. \u201cPeople at Field Nation aren\u2019t like that. They don\u2019t try to box you in or set unnecessary boundaries. When I need to make a decision and try something out of the ordinary, I know my team will support me.\u201d<\/span><\/p>\n On weekends, Mahfuz likes to drive to the countryside to spend time with his parents and extended family.<\/span><\/p>\n He is also an avid gardener and has been since his childhood. In his spare time, you can find him on his balcony or in his rooftop garden tending to flowers, vegetables, and even medicinal herbs.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":" Faces of Field Nation is designed to lend some insight into how we operate and what makes Field Nation tick. Meet Senior Support Coordinator Mahfuz Abedin, who thrives in environments where he can try new things.<\/p>\n","protected":false},"author":53,"featured_media":18831,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-16182","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-faces-of-field-nation","fldn_content_type-blog"],"acf":[],"yoast_head":"\n