{"id":16178,"date":"2022-10-13T20:59:25","date_gmt":"2022-10-13T20:59:25","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/pos-trends-2022\/"},"modified":"2025-09-10T14:49:43","modified_gmt":"2025-09-10T19:49:43","slug":"pos-trends","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/pos-trends","title":{"rendered":"Three point of sale trends to watch"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In the world of retail, point of sale (POS) represents the most dramatic recent shift in technological advancement. Several factors upended retail norms and pushed companies to keep shopping convenient.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because POS devices are a crucial touchpoint for customers, they play an outsized role in maximizing this convenience. Read on for three key POS trends to look for and their expected impact on field service.<\/span><\/p>\n<a name=\"self-checkout-is-becoming-the-new-normal\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"self-checkout-is-becoming-the-new-normal\"><b>Self-checkout is becoming the new normal<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Demand for field services related to self-checkout technology grew 42% in 2021, and this upward trajectory is expected to continue through 2022 and beyond.\u00b9<\/span><span style=\"font-weight: 400;\"> In contrast, traditional POS work experienced slower growth at 14%.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The current labor shortage has accelerated this trend. <\/span><span style=\"font-weight: 400;\">Retailers are trying to keep customer satisfaction levels high as they struggle to attract and retain employees. Self-checkout helps retailers navigate this labor uncertainty and adjust to shifting customer expectations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Changing expectations around cashless transactions are also driving the trend. A 2020 report from Mastercard revealed that 74% of customers want to continue using contactless payments even after the pandemic.<\/span><\/p>\n<a name=\"more-devices-mean-more-fiber-and-cabling-work\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"more-devices-mean-more-fiber-and-cabling-work\"><b>More devices mean more fiber and cabling work<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In addition to self-checkout devices, mobile POS systems are increasingly popular among retailers looking to accommodate touchless payments. These devices offer additional functions like improved inventory management, which is another notable priority in the retail space.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This proliferation of devices makes the need for advanced wireless infrastructure immediate. Retailers who haven\u2019t already will need to upgrade to fiber infrastructure. There will also be a sustained increase in the installation of low voltage data and voice cables.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The adoption of cloud-hosted POS solutions is expected to gain traction over the coming years. As of 2020, 52% of corporate retailers were already using cloud-based POS, with 40% more planning to adopt it.\u00b2<\/span><span style=\"font-weight: 400;\"> This normalization of cloud-powered retail will require a boost in tech infrastructure.<\/span><\/p>\n<a name=\"pos-will-drive-multichannel-commerce\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"pos-will-drive-multichannel-commerce\"><b>POS will drive multichannel commerce<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">E-commerce is no longer a nice-to-have. It\u2019s a necessity. What\u2019s more, as customers embrace the convenience of e-commerce, they also expect a wide array of hybrid experiences, such as \u201cbuy online, pick up in-store\u201d (BOPIS).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Accordingly, POS technology faces the growing need to integrate with third-party online shopping apps that enable multichannel commerce. This will also push retailers to make advancements in inventory management systems.<\/span><\/p>\n<a name=\"want-more-insight-on-pos-trends\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"want-more-insight-on-pos-trends\"><strong>Want more insight on POS trends?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">The Field Nation network includes more than 10,000 qualified technicians ready to support your POS projects. Connect with our team for more information on how on-demand labor can help you navigate the POS landscape.<\/span><\/p>\n<hr \/>\n<p>\u00b9<span style=\"font-weight: 400;\">Field Nation platform data, 2022<\/span><\/p>\n<p>\u00b2<span style=\"font-weight: 400;\">Retail Consulting Partners POS\/Customer Engagement Survey 2020<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>From self-checkout technology to the ongoing multichannel transformation in retail, point-of-sale (POS) work is rising to meet the moment. Read about three of the biggest POS trends impacting the retail industry.<\/p>\n","protected":false},"author":53,"featured_media":17104,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-16178","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-trends","fldn_content_type-blog","fldn_work_type-point-of-sale"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Three point of sale trends to watch | Field Nation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/pos-trends\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Three point of sale trends to watch | Field Nation\" \/>\n<meta property=\"og:description\" content=\"From self-checkout technology to the ongoing multichannel transformation in retail, point-of-sale (POS) work is rising to meet the moment. 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