{"id":16070,"date":"2021-05-10T21:16:28","date_gmt":"2021-05-10T21:16:28","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/new-now-q2-2021\/"},"modified":"2023-02-14T08:48:04","modified_gmt":"2023-02-14T08:48:04","slug":"new-now-q2-2021","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/new-now-q2-2021","title":{"rendered":"What’s new and what’s next in Q2 2021"},"content":{"rendered":"

It\u2019s already time for our second product release update of 2021 \u2013 where does the time go? Don’t forget to check out our Q1 recap<\/a> if you haven’t already.<\/p>\n

We\u2019re back with Field Nation\u2019s EVP of Product Management, Wael Mohammed to talk about what the product team has been working on this quarter, and how those enhancements are helping customers boost top-line growth, drive bottom-line efficiency, and maximize profitability.<\/p>\n

Can you quickly summarize the Product team\u2019s three key investment areas for 2021?<\/strong><\/p>\n

\u201cAbsolutely, that\u2019s a great place to start. At the end of the day, service businesses want to maximize profitability, and you can do that by growing the top line and\/or optimizing your bottom line. With those objectives in mind, we focused on three areas of investment for 2021: intelligence, talent, and workflow automation.<\/p>\n

By intelligence, we mean harnessing the billions of data points flowing through our platform and packaging them so customers can make informed decisions about pricing and coverage when they\u2019re bidding on and planning projects.<\/p>\n

With talent, we want to make it faster and easier for customers to find, vet, and assign the right technician for the job. Customers tell us they spend up to 2 hours (or more!) on the phone vetting a tech before the first assignment because it\u2019s critical they know and trust the person they\u2019re sending on-site. We don\u2019t want to eliminate that process because it\u2019s so important \u2013 but we do want to streamline it.<\/p>\n

And finally, with workflow automation, we want to expedite the review and approval process by allowing dispatch teams to get through work that was performed as expected and manage the exceptions.\u201d<\/p>\n

Starting with talent, the idea of finding \u201cthe right tech for the right job\u201d is easier said than done. How are we actually enabling companies to do that at scale?<\/strong><\/p>\n

\u201cI\u2019m glad you mentioned the word scale because that\u2019s key. When you\u2019re using on-demand labor for hundreds of jobs a week, or for a project with thousands of sites, spending 2 hours on the phone with every single tech before they go on-site is cost-prohibitive. It would destroy your margins.<\/p>\n

And like I said earlier, our objective isn\u2019t to eliminate the high-touch vetting process so many of our customers use \u2013 it\u2019s to make it more efficient.<\/p>\n

One thing we heard from customers is that it\u2019s hard to gauge a tech\u2019s skills and experience just by looking at their profile. He or she might say they do networking or POS work, but how many jobs have they actually done on Field Nation, how recently, and with what ratings from other companies?<\/p>\n

The Advanced Technician Profile, a new feature now available to Field Nation Premier<\/a> customers (like Vology<\/a>, Sendero Cloud<\/a>, and Sagent<\/a>), displays field-verified metrics by type of work. Now, customers can see how many jobs a tech has done by type of work, their last assignment date, star rating, and average pay. So dispatchers don\u2019t have to spend time talking to a tech who doesn\u2019t meet your minimum criteria.<\/p>\n

Another new feature now available to Premier customers is Provider Assessments. It\u2019s a pre-assignment survey you can customize and attach to a work order to evaluate skills, experience, site readiness, and more. Again, it\u2019s not intended to replace phone calls or interviews or whatever process you have in place; it\u2019s to help ensure you\u2019re only spending time on the most qualified candidates.\u201d<\/p>\n

From an intelligence perspective, how do \u201cbillions of data points\u201d as you mentioned earlier help customers who are bidding on and planning work?<\/strong><\/p>\n

\u201cThe challenge customers tell us they have when they\u2019re bidding on work is that they know their historical cost for the same or similar projects, but they don\u2019t know whether that\u2019s high or low relative to the market. And they don\u2019t have one place to assess and plan coverage.<\/p>\n

That\u2019s where billions of data points come in. Over 1 million work orders are completed on Field Nation every year. And each of those work orders contains valuable data about the type of work, technician experience and qualifications, location, pay rate, and more. By serving up this data to customers, they can see pricing and coverage information at a glance across every site in the project.<\/p>\n

We provide this information through a new tool called MarketSmart\u2122 Insights \u2013 which is only available to Premier customers. You can upload a project plan (or site list) to MarketSmart\u2122 Insights, and within seconds see a pay range by type of work for each of your sites. And you can also easily identify which sites might have coverage challenges.<\/p>\n

Customers who use MarketSmart\u2122 Insights tell us what used to take them hours now takes them seconds. They can respond to RFPs faster, and they can be confident up front about what their costs will be and where they can expect margins to land \u2013 versus bidding blindly and hoping for the best. That\u2019s the power of on-demand, market-wide intelligence.\u201d<\/p>\n

The last question is around workflow automation. What\u2019s new in Q2 that customers should be aware of?<\/strong><\/p>\n

\u201cGreat question. I\u2019m excited to announce our new out-of-the-box Document Storage Connector for Dropbox. Customers tell us that it\u2019s extremely costly to store deliverables related to the work order on their FMS. Think photos and documents like PDFs.<\/p>\n

Now, with this new integration solution, customers can have all work order deliverables posted by the technician into Field Nation be automatically copied and stored in their Dropbox account. That way, if their end customer requests proof of service, or requires those deliverables be made available, customers can simply share a Dropbox link.<\/p>\n

Dropbox is the first Document Storage Connector we have available, but there are several more planned. If customers use solutions like OneDrive, Google Drive, or Box and would like us to prioritize one of those next, we\u2019d love to hear from them. They can reach out to their Field Nation account rep who can then share that back with the product team.\u201d<\/p>\n

Keep up to date with our latest enhancements during our quarterly New & Now product webinars<\/a>. And don\u2019t miss our robust industry insights at our next Field Intelligence webinar<\/a> or through our Field Intelligence reports<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

From Advanced Technician Profiles to MarketSmart\u2122 Insights, learn what’s new in intelligence, talent, and workflow automation on the Field Nation marketplace.<\/p>\n","protected":false},"author":53,"featured_media":16945,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-16070","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-product-updates","fldn_content_type-blog"],"acf":[],"yoast_head":"\nWhat's new and what's next in Q2 2021 | Field Nation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/new-now-q2-2021\" \/>\n<meta property=\"og:locale\" content=\"en_US\" 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