{"id":16018,"date":"2020-08-26T19:56:16","date_gmt":"2020-08-26T19:56:16","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/quarterly-technician-report\/"},"modified":"2025-06-26T13:58:27","modified_gmt":"2025-06-26T18:58:27","slug":"quarterly-technician-report","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/quarterly-technician-report","title":{"rendered":"Field Nation Quarterly Report for technicians"},"content":{"rendered":"<a name=\"a-deep-dive-into-pay-rates-trends-and-other-insights\" class=\"fldn-table-of-contents-anchor\"><\/a><h1 id=\"a-deep-dive-into-pay-rates-trends-and-other-insights\"><strong>A deep dive into pay rates, trends, and other insights<\/strong><\/h1>\n<p><span style=\"font-weight: 400;\"><span class=\"hardreadability\"><span data-offset-key=\"962mn-0-0\">The field services industry has been recovering<\/span><\/span><span data-offset-key=\"962mn-1-0\">.<\/span> Market conditions have continued to improve after hitting a low in early April.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this report, we\u2019ll take a deep dive into data from the Field Nation marketplace. This data will help our technician community gain insights into current market conditions. <\/span><span style=\"font-weight: 400;\">We\u2019ll examine:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Trends driving field service activity<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Types of work that are growing the fastest<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Payment insights<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Payment terms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Connections between businesses and technicians<\/span><\/li>\n<\/ul>\n<a name=\"trends-driving-field-service-activity\" class=\"fldn-table-of-contents-anchor\"><\/a><h1 id=\"trends-driving-field-service-activity\"><strong>Trends driving field service activity<\/strong><\/h1>\n<a name=\"how-are-recent-industry-trends-affecting-field-service\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"how-are-recent-industry-trends-affecting-field-service\"><b>How are recent industry trends affecting field service?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Stay-at-home orders, store closures, and other restrictions continue to evolve.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, understanding the impact of industry trends can help you plan for your future. Here are a few highlights based on our recent experience working with clients:<\/span><\/p>\n<h3><strong>Low-contact retail experiences<\/strong><\/h3>\n<p><a href=\"https:\/\/www.forbes.com\/sites\/johnkoetsier\/2020\/06\/12\/covid-19-accelerated-e-commerce-growth-4-to-6-years\/#50c478bc600f\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Consumers have shifted toward e-commerce<\/span><\/a><span style=\"font-weight: 400;\">, curbside pickup, and other low-contact experiences. As a result, we have seen an increase in reconfiguration and technology-based projects, such as remote-work communication applications.<\/span><\/p>\n<h3><strong>Social distancing<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Retailers continue to modify their locations to meet new social distancing and safety standards. We\u2019ve noticed ongoing demand for installing products like sneeze guards, as well as signage to show proper distancing.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h3><strong>Hands-free technologies\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Companies continue to invest in new ways to go hands-free. Businesses are looking for field service professionals to replace locks, pin pads, and install a whole range of other hands-free devices. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h3><strong>Sanitation work<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Technology and automation are making sanitization more efficient and scalable. We\u2019ve experienced strong growth in helping clients modify and upgrade their existing high-end cleaning equipment. We also expect new sanitation technologies will come to market. Here are a few tips if you\u2019re interested in seeking out this type of work:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Search for common types of work that have sanitation needs, e.g. ATM, Kiosk, and General Task.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make sure your profile is up-to-date. Customers looking to fill this type of work are looking for updated screenings, positive endorsements, and good star ratings.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Get an updated background check or drug screening, as many of these projects are in airports and banks.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Be willing to accept bundled work orders within a given radius.<\/span><\/li>\n<\/ul>\n<h3><strong>Personal Protective Equipment (PPE)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Protocols for PPE are common across many types of projects. More clients are including PPE requirements in their scope of work or giving technicians access to PPE to <\/span><a href=\"\/insights\/keeping-technicians-safe\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">keep technicians safe while on-site<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<a name=\"work-types\" class=\"fldn-table-of-contents-anchor\"><\/a><h1 id=\"work-types\"><strong>Work types<\/strong><\/h1>\n<a name=\"what-types-of-work-are-growing-the-fastest\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"what-types-of-work-are-growing-the-fastest\"><b>What types of work are growing the fastest?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Where should technicians look for opportunities? A good place to start is with the types of work that are growing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are seeing an increased demand across certain work types, such as ATM and telecom projects. But some other work types like low-voltage cabling and kiosks have been slower to recover.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As of week 33 (the week of August 17), here are year-over-year trends across the Field Nation marketplace of 7,000+ clients for key work types.<\/span><\/p>\n<p><a href=\"\/wp-content\/uploads\/2020\/08\/work-type-recovery-table.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14317 size-large\" src=\"\/wp-content\/uploads\/2020\/08\/work-type-recovery-table-1024x427.png?_t=1598395711\" alt=\"Fastest growing work types and work types with slower recovery\" width=\"640\" height=\"267\" \/><\/a><\/p>\n<a name=\"payment-insights\" class=\"fldn-table-of-contents-anchor\"><\/a><h1 id=\"payment-insights\"><strong>Payment insights<\/strong><\/h1>\n<a name=\"what-are-the-latest-trends-in-work-order-pricing\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"what-are-the-latest-trends-in-work-order-pricing\"><strong>What are the latest trends in work order pricing?<\/strong><\/h2>\n<p>Despite market volatility, work order value and technician pay have remained consistent year-over-year.<\/p>\n<p><a href=\"\/wp-content\/uploads\/2020\/08\/work-order-value-boxplot_r02v01.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14328 size-large\" src=\"\/wp-content\/uploads\/2020\/08\/work-order-value-boxplot_r02v01-1024x850.png?_t=1598469902\" alt=\"Box plot of work order value\" width=\"640\" height=\"531\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">The average value of work orders on the Field Nation network is <strong>approximately the same in 2020 as it was in 2019, with a slight decline from $125 to $120<\/strong>. This is based on average work order value across the United States.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Similarly, median hourly rates are close to 2019 levels. <strong>Hourly rates have increased slightly in work types such as point-of-sale and networking with rates rising ~11 percent<\/strong>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, we analyzed hourly rates by type of work for the following U.S. regions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">West<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Northeast<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Midwest<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Southwest<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Southeast<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hawaii<\/span><sup>1<\/sup><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Alaska<\/span><sup>2<\/sup><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These charts represent <strong>regional hourly rates<\/strong> across the <strong>highest-earning work types<\/strong> over the last 12 months. They do not represent overall work order value. Note: Pay rates across states and cities can vary from regional rates. This data represents regional averages.<\/span><\/p>\n<p><a href=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-west.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14320 size-large\" src=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-west-1024x574.png?_t=1598468845\" alt=\"West region: Average hourly rate by work type\" width=\"640\" height=\"359\" \/><\/a><\/p>\n<p><a href=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-northeast.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14321 size-large\" src=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-northeast-1024x574.png?_t=1598468850\" alt=\"Northeast region: Average hourly rate by work type\" width=\"640\" height=\"359\" \/><\/a><\/p>\n<p><a href=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-midwest.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14322 size-large\" src=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-midwest-1024x574.png?_t=1598468856\" alt=\"Midwest region: Average hourly rate by work type\" width=\"640\" height=\"359\" \/><\/a><\/p>\n<p><a href=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-southwest.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14323 size-large\" src=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-southwest-1024x574.png?_t=1598468863\" alt=\"Southwest region: Average hourly rate by work type\" width=\"640\" height=\"359\" \/><\/a><\/p>\n<p><a href=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-southeast.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14324 size-large\" src=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-southeast-1024x574.png?_t=1598468869\" alt=\"Southeast region: Average hourly rate by work type\" width=\"640\" height=\"359\" \/><\/a><\/p>\n<h6><a href=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-HI.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14325 size-large\" src=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-HI-1024x574.png?_t=1598468875\" alt=\"Hawaii: Average hourly rate by work type\" width=\"640\" height=\"359\" \/><\/a><sup>1<\/sup>Hawaii was analyzed separately from other states in the Western region.<\/h6>\n<h6><a href=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-AK.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14326 size-large\" src=\"\/wp-content\/uploads\/2020\/08\/highest-hourly-rates-AK-1024x574.png?_t=1598468883\" alt=\"Alaska: Average hourly rate by work type\" width=\"640\" height=\"359\" \/><\/a><\/h6>\n<h6><sup>2<\/sup>Alaska was analyzed separately from other states in the Western region.<\/h6>\n<h1><b>Payment terms<\/b><span style=\"font-weight: 400;\">: <\/span><b>more opportunities for you<\/b><b><br \/>\n<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Field Nation added <\/span><a href=\"https:\/\/support.fieldnation.com\/s\/article\/Work-Order-Payment-Terms\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">payment terms<\/span><\/a><span style=\"font-weight: 400;\"> to bring more work to the marketplace.<\/span><b>\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">From May through July 2020, there were <strong>70 percent more work orders on the platform<\/strong>. This increase comes from:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">112 net-new buyers who joined the marketplace\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Current buyers who put even more work on the platform because of additional payment flexibility<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Projects that were scheduled in Q2, were delayed, and are now scheduled for Q3<\/span><\/li>\n<\/ul>\n<h2><b>Work orders paid on approval<\/b><b><br \/>\n<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In July 2020, <strong>58.5 percent of work orders are paid the Friday following approval<\/strong> \u2014 a seven percent increase from the previous 12 months. We believe this increase is due to increased transparency of buyers\u2019 payment terms with Field Nation. Some buyers, large and small, have reduced their term length, or have moved to pre-fund their work orders so that technicians can get paid faster for their work. Please note that some buyers may not be able to make these financial changes, and that their payment term may be critical to their ability to post work to the platform.<\/span><\/p>\n<a name=\"connections\" class=\"fldn-table-of-contents-anchor\"><\/a><h1 id=\"connections\"><strong>Connections<\/strong><\/h1>\n<a name=\"how-much-are-businesses-and-technicians-connecting-with-each-other\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"how-much-are-businesses-and-technicians-connecting-with-each-other\"><b>How much are businesses and technicians connecting with each other?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Another positive trend is the consistent number of connections between businesses and technicians. Weekly active connections, or<\/span><span style=\"font-weight: 400;\"> the <strong>percentage of new connections between businesses and technicians,<\/strong><\/span><span style=\"font-weight: 400;\"><strong> increased 121 percent in the past 16 weeks<\/strong>. Also, <strong>13 percent of these connections represent companies and technicians that have never worked together before<\/strong>.<\/span><\/p>\n<p><a href=\"\/wp-content\/uploads\/2020\/08\/weekly-active-connections-week-31.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14327 size-large\" src=\"\/wp-content\/uploads\/2020\/08\/weekly-active-connections-week-31-1024x447.png?_t=1598468900\" alt=\"YoY weekly active connections\" width=\"640\" height=\"279\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Even in these turbulent times, businesses continue to <\/span><span style=\"font-weight: 400;\">trust the Field Nation marketplace <\/span><span style=\"font-weight: 400;\">and build new relationships with technicians who take work on the platform.<\/span><\/p>\n<a name=\"take-advantage-of-growth\" class=\"fldn-table-of-contents-anchor\"><\/a><h1 id=\"take-advantage-of-growth\"><strong>Take advantage of growth<\/strong><\/h1>\n<p><span style=\"font-weight: 400;\">If you\u2019re new to Field Nation, now is a great time to <\/span><a href=\"https:\/\/discover.fieldnation.com\/technician_resources\/improve-your-profile\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">create a profile<\/span><\/a><span style=\"font-weight: 400;\">. If you\u2019ve worked with us before, it\u2019s the perfect time to <\/span><a href=\"https:\/\/discover.fieldnation.com\/technician_resources\/improve-your-profile\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">update your existing profile with new skills<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/discover.fieldnation.com\/technician_resources\/get-more-work\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">explore new ways to get more work on our platform<\/span><\/a><span style=\"font-weight: 400;\">. By doing so, you\u2019ll be well-positioned to take advantage of opportunities as they arise.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We hope this data gives you helpful insights into IT field service trends. If you have feedback on data you\u2019d like to see, email us at <\/span><a href=\"mailto:communciations@fieldnation.com\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">communciations@fieldnation.com<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">If you have questions about onboarding, creating or updating your profile, contact <\/span><a href=\"mailto:onboarding@fieldnation.com\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">onboarding@fieldnation.com<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This quarterly report gives technicians on the Field Nation marketplace insights into pay rates, top certifications, new types of work, and more.<\/p>\n","protected":false},"author":53,"featured_media":16632,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-16018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_type-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Field Nation Quarterly Report for technicians | Field Nation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/quarterly-technician-report\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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