{"id":16016,"date":"2020-08-24T21:55:39","date_gmt":"2020-08-24T21:55:39","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/business-reviews\/"},"modified":"2023-02-15T07:14:46","modified_gmt":"2023-02-15T07:14:46","slug":"business-reviews","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/business-reviews","title":{"rendered":"Business reviews: Using data to inform better business decisions"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Field Nation is much more than just a platform. We\u2019re a partner in your growth. A resource to help you leverage the contingent workforce, adapt to a constantly changing market, and make the best decisions possible as you work toward your long-term goals.<\/span><\/p>\n<a name=\"field-nations-business-reviews\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"field-nations-business-reviews\"><strong>Field Nation&#8217;s business reviews<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">A business review is a key part of our relationship with our customers. It\u2019s so easy to get bogged down in the details of your day-to-day business. Business reviews are an opportunity for your executive leaders and operations teams to come together with Field Nation and take a strategic, birds-eye look at your operations, challenges, and goals on a regular cadence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead of struggling to make sense of hundreds of complex data points and metrics, business reviews tell a story that gives you a deeper understanding of your business, including:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><strong>Identifying goals and objectives<\/strong> <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">What are you looking to achieve in the upcoming quarter or year? Do you need a plan to help you bid more competitively, increase flexibility, build your contingent labor pool, or reduce reliance on high-cost third-party vendors?<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><strong>Highlighting opportunities for growth<\/strong> <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">What are the key challenges you\u2019re facing? Do you need help fixing your pricing strategy or improving your operational management process?<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><strong>Analyzing spend<\/strong> <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Are there opportunities to increase efficiency and reduce your operating costs? During a recent business review, one Field Nation client discovered that they were <strong>routinely paying 60 percent above the market hourly rate for server work orders<\/strong>. That one insight <strong>led to a significant drop in labor costs<\/strong>.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><strong>Creating internal and external benchmarks<\/strong> <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">How do you compare to your competitors? What\u2019s your year-over-year (YOY) performance compared to where you want to be? What benchmarks are most important to you and your business goals?\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><strong>Getting the most value possible from the platform<\/strong> <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">How can Field Nation contribute where we\u2019re most needed? What underused tools will be most useful to you? What upcoming products and updates are on the horizon that will help improve your experience and operational efficiencies?\u00a0<\/span><\/p>\n<a name=\"\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"\"><\/h2>\n<a name=\"types-of-business-insights-we-research-and-share\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"types-of-business-insights-we-research-and-share\"><b>Types of business insights we research and share<\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"\/wp-content\/uploads\/2020\/08\/Business-review-insights-graphic_r01v01.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14310 size-medium\" src=\"\/wp-content\/uploads\/2020\/08\/Business-review-insights-graphic_r01v01-300x300.png?_t=1598283724\" alt=\"Types of business review insights: Pricing, Quality, Coverage, and Operational Effectiveness\" width=\"300\" height=\"300\" \/><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">The most effective business reviews include four types of data: pricing, quality, coverage, and efficiency. These work together to uncover patterns that can lead to new insights and opportunities for growth.<\/span><\/p>\n<h3><b>Data on pricing\u00a0<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Are you paying too much for labor on certain types of work or in specific geographic regions?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How does your hourly labor cost compare to your client service rates?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Based on marketplace data and local coverage assessments, are you increasing margins for your clients?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Has your cost of labor been increasing or decreasing over time? If so, why?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What was the spend rate for each project compared to the target budget?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What\u2019s your pay rate by manager?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Has your YOY total spend changed by client and by project?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What\u2019s your percentage of travel costs compared to total labor costs? Is it higher than it should be?<\/span><\/li>\n<\/ul>\n<h3><b>Data on quality<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What do the quality and support statistics say about how well you\u2019re serving your customers?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What\u2019s your average time to request and time to assign?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What are your quality stats (e.g., approval times by manager, work order approval ratings)?<\/span><\/li>\n<\/ul>\n<h3><b>Data on coverage<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What are your work order metrics (e.g., totals, work orders completed, service requests received, counteroffer percentage, fill rates, pay rate changes YOY and by work type)?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Are you meeting a client\u2019s SLA demands for your latest install project?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Which geographic regions have you been most and least active in?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How effectively have you been leveraging your contingent talent pool?<\/span><\/span><\/li>\n<li><span style=\"font-weight: 400;\">Are your fill rates healthy across clients and projects?<\/span><\/li>\n<\/ul>\n<div id=\"attachment_14311\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"\/wp-content\/uploads\/2020\/08\/QBR_dashboard-1.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-14311\" class=\"wp-image-14311 size-large\" src=\"\/wp-content\/uploads\/2020\/08\/QBR_dashboard-1-1024x541.png?_t=1598283807\" alt=\"Low voltage coverage example\" width=\"640\" height=\"338\" \/><\/a><p id=\"caption-attachment-14311\" class=\"wp-caption-text\">Field Nation Business Review Coverage Example<\/p><\/div>\n<p><b>Experience and efficiency<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Is your team having a good experience using Field Nation?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How efficiently are you using the platform? Could you be saving more time with bulk actions or other best practices?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Are you leveraging all the tools and features you can be to scale your business?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Which tools are you using most or least?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How can we help you streamline your work order process (e.g., account configuration tips, using custom fields)?<\/span><\/li>\n<\/ul>\n<p><a href=\"\/wp-content\/uploads\/2020\/08\/QBR_dashboard-2.png\"><img decoding=\"async\" class=\"wp-image-14312 size-large\" src=\"\/wp-content\/uploads\/2020\/08\/QBR_dashboard-2-1024x523.png?_t=1598284273\" alt=\" width=\" height=\"327\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Available for <\/span><a href=\"\/plus\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Field Nation Plus<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"\/premier\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Field Nation Premier<\/span><\/a><span style=\"font-weight: 400;\"> clients, business reviews tell an important story about the health and future of your business. They organize data in a way that lets you step back from the granular details and see the big picture. This perspective shift makes it easier to identify your most important goals, open up new opportunities for growth, lower costs, measure your progress, and get more value out of your partnership with Field Nation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To learn more about business reviews and other benefits available to <\/span><a href=\"\/plus\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Field Nation Plus<\/span><\/a><span style=\"font-weight: 400;\">, or <\/span><a href=\"\/premier\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Field Nation Premier<\/span><\/a><span style=\"font-weight: 400;\">, contact our sales department at <\/span><a href=\"mailto:sales@fieldnation.com\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">sales@fieldnation.com<\/span><\/a><span style=\"font-weight: 400;\">, or by phone at 877-573-4353, ext 2.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Partnering with Field Nation doesn&#8217;t only give you access to skilled labor. It gives you powerful insights that can drive strategic business decisions and help you achieve long-term growth.<\/p>\n","protected":false},"author":53,"featured_media":16638,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-16016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_type-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Business reviews: Using data to inform better business decisions | Field Nation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/business-reviews\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Field Nation partners use data to inform better business decisions\" \/>\n<meta property=\"og:description\" content=\"Partnering with Field Nation doesn&#039;t only give you access to skilled labor. 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