{"id":15949,"date":"2019-11-19T18:51:57","date_gmt":"2019-11-19T18:51:57","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/rmm-meets-fms\/"},"modified":"2023-02-17T08:20:09","modified_gmt":"2023-02-17T08:20:09","slug":"rmm-meets-fms","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/rmm-meets-fms","title":{"rendered":"Using an RMM for remote work? You also need a solution for on-site."},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A Remote Monitoring and Management (<a href=\"https:\/\/www.connectwise.com\/blog\/rmm\/what-is-rmm\" target=\"_blank\" rel=\"noopener noreferrer\">RMM<\/a>) system is essential for routine maintenance. Unfortunately, it won\u2019t do the entire job by itself. MSPs need a similar tool to efficiently handle time-intensive on-site projects.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Integrating your existing RMM with an on-site IT platform with on-demand labor:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Streamlines critical workflows.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Centralizes your day-to-day operations.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Helps you serve more clients.<\/span><\/li>\n<\/ul>\n<a name=\"increase-efficiency\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"increase-efficiency\"><b>Increase Efficiency<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">With an RMM system, your technicians no longer have to travel from office to office to access a client\u2019s devices. This freedom to work remotely helps you deliver the best possible response times. It also makes it far easier to serve clients on a fixed monthly plan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, there are situations that will still require a technician to be physically on-site. This is where an on-site solution with on-demand talent becomes invaluable. It enables you to efficiently source, manage, and route projects to your entire field service workforce. Dispatchers can easily track progress in real-time, view photo uploads, identify at-risk work orders, and manage every aspect of a project.<\/span><\/p>\n<a name=\"centralize-your-data\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"centralize-your-data\"><b>Centralize Your Data<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Relying on disparate systems to track multiple projects can quickly get overwhelming.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Both RMM and on-site talent platforms centralize many of your remote and on-site operations. This helps make planning and decision-making much easier by reducing the need to bounce back and forth between siloed data.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Integrations with widely-used applications help you:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Streamline workflows for both remote monitoring as well as field service management.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">View employee, contractor, customer, incident ticketing, and project data from one screen.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dispatch tasks to your entire pool of employees and contractors.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ensure faster on-site arrival and service times.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assign work orders, receive real-time updates from the field, and communicate with customers.<\/span><\/li>\n<\/ul>\n<a name=\"scale-your-services\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"scale-your-services\"><b>Scale Your Services<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When you\u2019re trying to juggle dozens of customer issues, every second counts. It\u2019s critical to avoid wasting time on unnecessary manual processes and focus on more important work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An RMM lets you manage many systems at once, making it easier to serve more clients than a traditional break-fix provider.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When on-site visits are needed, an on-site IT platform with on-demand labor enables dispatchers to assign work based on skillset, experience, certifications, and location. They can automatically assign projects to available salaried staff first. Or they can reroute work orders to contract technicians to fill coverage and skill gaps.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This makes it possible to profitably run complex multi-site services at scale. Fill labor gaps and balance out the peaks and valleys in field service demand\u2014all without overloading your full-time employees.<\/span><\/p>\n<a name=\"conclusion\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"conclusion\"><b>Conclusion<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">MSPs need the right tools to be successful.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Remote Monitoring and Management software gives you the flexibility to serve more clients.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"\/insights\/msp-field-service-guide\" target=\"_blank\" rel=\"noopener\">On-demand labor platforms<\/a> help you leverage a blended field workforce for on-site projects and rollouts.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">By combining an on-site labor platform with an RMM, you can offer the level of service needed to thrive in today\u2019s competitive environment.<\/span><\/p>\n<p>If you&#8217;re a Field Nation user, you can integrate with ConnectWise and Datto RMM. Learn more about our <a href=\"\/integrations\" target=\"_blank\" rel=\"noopener noreferrer\">integrations<\/a> or <a href=\"\/signup\">get started today<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you use RMM software? Learn why you also need a Field Service Management (FSM) tool that integrates to maximize productivity.<\/p>\n","protected":false},"author":53,"featured_media":16942,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-15949","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_type-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Using an RMM for remote work? 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