{"id":15833,"date":"2021-09-15T21:40:46","date_gmt":"2021-09-15T21:40:46","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/field-nation-client-api\/"},"modified":"2025-10-23T15:43:36","modified_gmt":"2025-10-23T20:43:36","slug":"field-nation-client-api","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/field-nation-client-api","title":{"rendered":"IT services provider scales business with Field Nation&#8217;s Client API."},"content":{"rendered":"<a name=\"transforming-the-business-model\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 data-start=\"2239\" data-end=\"2275\" data-start=\"2239\" data-end=\"2275\" id=\"transforming-the-business-model\">Transforming the business model<\/h2>\n<p data-start=\"2277\" data-end=\"2580\">More than a decade ago, the IT service provider changed its business model. With the help of Field Nation, the company shifted to a blended model of full-time employees and on-demand technicians. Today, they supplement a full-time staff with 3,500+ contract technicians from the Field Nation platform.<\/p>\n<p data-start=\"2758\" data-end=\"2858\">The company\u2019s Vice President of Operations oversees contract management and service call delivery.<\/p>\n<p data-start=\"2860\" data-end=\"3218\">\u201cWe\u2019ve altered our business model based on the capabilities of the Field Nation platform,\u201d he said. \u201cOnce we figured out how to find technicians on the platform, we changed our quoting process. We also changed our delivery process to match this new model. The primary driver for our business model shift is cost. We live and die by our bottom-line number.\u201d<\/p>\n<p data-start=\"3220\" data-end=\"3469\">Not only does Field Nation help them keep costs in check, the platform also helps the company deliver the quality service clients expect. The service provider delivers around-the-clock technical IT support for customers across the U.S. and Canada. \u201cThe geographic coverage that the Field Nation platform provides is extremely valuable,\u201d the VP of Operations added. \u201cWe appreciate having multiple qualified technicians available in the same city so clients don\u2019t have to wait if they have an urgent service need.\u201d<\/p>\n<p data-start=\"3741\" data-end=\"3860\">The company also uses Field Nation\u2019s <a href=\"https:\/\/fieldnation.com\/marketsmart\"><strong data-start=\"3778\" data-end=\"3803\">MarketSmart\u2122 Insights<\/strong><\/a> tool to inform pricing decisions and create proposals.\u201cMarketSmart Insights is phenomenal. Having access to on-demand, market-wide pricing and coverage data has enabled us to price our work competitively yet profitably \u2013 and do it much more quickly,\u201d he said.<\/p>\n<p data-start=\"3741\" data-end=\"3860\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15106 size-large\" style=\"box-shadow: none;\" src=\"\/wp-content\/uploads\/2021\/09\/MarketSmart-Insights-computer.png\" alt=\"MarketSmart Insights tool\" width=\"640\" height=\"384\" \/><\/p>\n<a name=\"seamless-data-synchronization\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 data-start=\"4078\" data-end=\"4112\" data-start=\"4078\" data-end=\"4112\" id=\"seamless-data-synchronization\">Seamless data synchronization<\/h2>\n<p data-start=\"4114\" data-end=\"4412\">To further boost efficiency, the IT services provider integrated its <a href=\"https:\/\/www.csdpcorp.com\/\">CSDP<\/a> SRM system with the Field Nation platform. The <a href=\"https:\/\/fieldnation.com\/field-nation-integrations\">Client API<\/a> developed by Field Nation includes REST API and Webhooks. Field Nation runs dedicated API servers that enable real-time data exchange between Field Nation and CSDP.<\/p>\n<p data-start=\"4414\" data-end=\"4795\">Prior to the integration, the company used two screens simultaneously to manage work orders\u2014one for the Field Nation platform and the other for CSDP. Creating a work order took approximately 20 minutes and required duplicate, manual data entry. With the integration, the company can now create a work order in just two to three minutes using one system\u2014an 80 percent improvement. \u201cAll of the data synchronization between CSDP and Field Nation happens automatically,\u201d the VP of Operations explained. \u201cWe don\u2019t have to find updates, or copy and paste notes into our system. And creating a work order involves two clicks instead of 20.\u201d<\/p>\n<p data-start=\"5056\" data-end=\"5344\">The company also transformed its dispatch process. Previously, each dispatcher worked their own queue of cases. Now, all dispatchers work collaboratively on all cases as a team. Dispatchers can automatically access updated data about technicians, work orders, and more from within CSDP.<\/p>\n<p data-start=\"5346\" data-end=\"5611\">Getting the integration up and running required minimal effort. Field Nation and CSDP partnered on the rollout using a comprehensive program management approach that included solution design, implementation, testing, user acceptance testing, training, and launch.<\/p>\n<p data-start=\"5613\" data-end=\"5785\">Dispatchers don\u2019t need specialized training to use the new process. The Client API integration complements and enhances the company\u2019s existing service delivery processes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A national IT services provider shifted to a blended workforce based on Field Nation&#8217;s capabilities and robust integrations.<\/p>\n","protected":false},"author":53,"featured_media":17108,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-15833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-growth","fldn_content_type-success-story"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT services provider scales business with Field Nation&#039;s Client API. | Field Nation<\/title>\n<meta name=\"description\" content=\"When an IT service provider needed to deliver service to clients nationwide, they turned to Field Nation&#039;s field service management software.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/field-nation-client-api\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT services provider scales business with Field Nation&#039;s Client API\" \/>\n<meta property=\"og:description\" content=\"When an IT service provider needed to deliver service to clients nationwide, they turned to Field Nation&#039;s field service management software.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fieldnation.com\/resources\/field-nation-client-api\" \/>\n<meta property=\"og:site_name\" content=\"Field Nation\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-15T21:40:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-23T20:43:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/10\/1341-05_MKG_market-volatility-landscape-landing-page-featured-image-01.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"536\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Field Nation\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"A national IT services provider shifted to a blended workforce based on Field Nation&#039;s capabilities and robust integrations.\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Field Nation\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api\",\"url\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api\",\"name\":\"IT services provider scales business with Field Nation's Client API. | Field Nation\",\"isPartOf\":{\"@id\":\"https:\/\/fieldnation.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api#primaryimage\"},\"image\":{\"@id\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/10\/1341-05_MKG_market-volatility-landscape-landing-page-featured-image-01.png\",\"datePublished\":\"2021-09-15T21:40:46+00:00\",\"dateModified\":\"2025-10-23T20:43:36+00:00\",\"author\":{\"@id\":\"https:\/\/fieldnation.com\/#\/schema\/person\/10cc6a3ba419a66c8222b98f8583a7e1\"},\"description\":\"When an IT service provider needed to deliver service to clients nationwide, they turned to Field Nation's field service management software.\",\"breadcrumb\":{\"@id\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/fieldnation.com\/resources\/field-nation-client-api\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api#primaryimage\",\"url\":\"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/10\/1341-05_MKG_market-volatility-landscape-landing-page-featured-image-01.png\",\"contentUrl\":\"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/10\/1341-05_MKG_market-volatility-landscape-landing-page-featured-image-01.png\",\"width\":5000,\"height\":2617},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/fieldnation.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"IT services provider scales business with Field Nation&#8217;s Client API.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/fieldnation.com\/#website\",\"url\":\"https:\/\/fieldnation.com\/\",\"name\":\"Field Nation\",\"description\":\"Get field service work done\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/fieldnation.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/fieldnation.com\/#\/schema\/person\/10cc6a3ba419a66c8222b98f8583a7e1\",\"name\":\"Field Nation\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fieldnation.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3d64dd4766539dd35f35a8a476c2364104d8b43287c77d435e1b8dc17ce9fa0c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3d64dd4766539dd35f35a8a476c2364104d8b43287c77d435e1b8dc17ce9fa0c?s=96&d=mm&r=g\",\"caption\":\"Field Nation\"},\"url\":\"https:\/\/fieldnation.com\/resources\/author\/field-nation\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"IT services provider scales business with Field Nation's Client API. | Field Nation","description":"When an IT service provider needed to deliver service to clients nationwide, they turned to Field Nation's field service management software.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fieldnation.com\/resources\/field-nation-client-api","og_locale":"en_US","og_type":"article","og_title":"IT services provider scales business with Field Nation's Client API","og_description":"When an IT service provider needed to deliver service to clients nationwide, they turned to Field Nation's field service management software.","og_url":"https:\/\/fieldnation.com\/resources\/field-nation-client-api","og_site_name":"Field Nation","article_published_time":"2021-09-15T21:40:46+00:00","article_modified_time":"2025-10-23T20:43:36+00:00","og_image":[{"url":"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/10\/1341-05_MKG_market-volatility-landscape-landing-page-featured-image-01.png","width":1024,"height":536,"type":"image\/png"}],"author":"Field Nation","twitter_card":"summary_large_image","twitter_title":"A national IT services provider shifted to a blended workforce based on Field Nation's capabilities and robust integrations.","twitter_misc":{"Written by":"Field Nation","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/fieldnation.com\/resources\/field-nation-client-api","url":"https:\/\/fieldnation.com\/resources\/field-nation-client-api","name":"IT services provider scales business with Field Nation's Client API. | Field Nation","isPartOf":{"@id":"https:\/\/fieldnation.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/fieldnation.com\/resources\/field-nation-client-api#primaryimage"},"image":{"@id":"https:\/\/fieldnation.com\/resources\/field-nation-client-api#primaryimage"},"thumbnailUrl":"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/10\/1341-05_MKG_market-volatility-landscape-landing-page-featured-image-01.png","datePublished":"2021-09-15T21:40:46+00:00","dateModified":"2025-10-23T20:43:36+00:00","author":{"@id":"https:\/\/fieldnation.com\/#\/schema\/person\/10cc6a3ba419a66c8222b98f8583a7e1"},"description":"When an IT service provider needed to deliver service to clients nationwide, they turned to Field Nation's field service management software.","breadcrumb":{"@id":"https:\/\/fieldnation.com\/resources\/field-nation-client-api#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fieldnation.com\/resources\/field-nation-client-api"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fieldnation.com\/resources\/field-nation-client-api#primaryimage","url":"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/10\/1341-05_MKG_market-volatility-landscape-landing-page-featured-image-01.png","contentUrl":"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/10\/1341-05_MKG_market-volatility-landscape-landing-page-featured-image-01.png","width":5000,"height":2617},{"@type":"BreadcrumbList","@id":"https:\/\/fieldnation.com\/resources\/field-nation-client-api#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/fieldnation.com\/"},{"@type":"ListItem","position":2,"name":"IT services provider scales business with Field Nation&#8217;s Client API."}]},{"@type":"WebSite","@id":"https:\/\/fieldnation.com\/#website","url":"https:\/\/fieldnation.com\/","name":"Field Nation","description":"Get field service work done","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fieldnation.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/fieldnation.com\/#\/schema\/person\/10cc6a3ba419a66c8222b98f8583a7e1","name":"Field Nation","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fieldnation.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/3d64dd4766539dd35f35a8a476c2364104d8b43287c77d435e1b8dc17ce9fa0c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3d64dd4766539dd35f35a8a476c2364104d8b43287c77d435e1b8dc17ce9fa0c?s=96&d=mm&r=g","caption":"Field Nation"},"url":"https:\/\/fieldnation.com\/resources\/author\/field-nation"}]}},"_links":{"self":[{"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/posts\/15833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/users\/53"}],"replies":[{"embeddable":true,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/comments?post=15833"}],"version-history":[{"count":0,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/posts\/15833\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/media\/17108"}],"wp:attachment":[{"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/media?parent=15833"}],"wp:term":[{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/content-group?post=15833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}