{"id":15819,"date":"2021-01-19T16:46:00","date_gmt":"2021-01-19T16:46:00","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/sagent-case-study\/"},"modified":"2025-09-11T09:03:24","modified_gmt":"2025-09-11T14:03:24","slug":"sagent-case-study","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/sagent-case-study","title":{"rendered":"Sagent and Field Nation partner to offer best-in-class network maintenance services"},"content":{"rendered":"<p>For two decades, <a href=\"https:\/\/sagent.net\/\" target=\"_blank\" rel=\"noopener\">Sagent<\/a> has successfully delivered network solutions to organizations around the globe including network operators, data centers, enterprise organizations, and government entities. Customers rely on Sagent for its deep experience in communications infrastructure support, as well as the ability to manage spare parts inventory and deploy it in as little as four hours.<\/p>\n<p>A key part of the company\u2019s success is a relentless pursuit of exceptional customer support.<\/p>\n<p>According to Shawn Grennan, Vice President of Sales and Marketing, \u201cWe like to sit on the same side of the table with customers and look at their problems as though they are our own. We know that customers need us to meet, or exceed, service level agreements for network uptime.&#8221;<\/p>\n<a name=\"raising-the-bar-on-customer-service\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"raising-the-bar-on-customer-service\"><strong>Raising the bar on customer service<\/strong><\/h2>\n<p>Sagent provides mission-critical hardware, maintenance, and support for many types of equipment \u2014 including servers, storage, routers, switches, Wi-Fi devices, and point-of-sale systems.<\/p>\n<p>Sagent\u2019s network maintenance solution includes a 24\/7 network operations center, a dedicated team of project managers and certified technical experts, and more than 300 regional logistics centers for spare parts staging and deployment. In early 2020, Sagent partnered with Field Nation to complement its existing capabilities with Field Nation\u2019s on-demand workforce.<\/p>\n<p>\u201cBy partnering with Field Nation, we gained access to a flexible technical workforce of qualified technicians covering every zip code nationwide. Field Nation\u2019s platform also provides workforce qualification, allowing us to track performance metrics and select technicians based on previous projects and areas of expertise,\u201d Grennan added.<\/p>\n<blockquote><p>\u201cBy partnering with Field Nation, we gained access to a flexible technical workforce of qualified technicians covering every zip code nationwide.&#8221;<\/p><\/blockquote>\n<a name=\"improving-efficiency-with-a-network-of-trusted-techs\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"improving-efficiency-with-a-network-of-trusted-techs\"><strong>Improving efficiency with a network of trusted techs<\/strong><\/h2>\n<p>The Field Nation platform allows Sagent to quickly confirm and communicate with technicians for each job. Sagent\u2019s dispatch team uses the rating system in Field Nation to dispatch technicians with the appropriate training, skillset, and certifications to perform the contracted services while achieving all contracted KPIs.<\/p>\n<p>In addition, the Field Nation platform helps Sagent set clear expectations with technicians.<\/p>\n<p>Senior Program Manager, Omar Anaya, believes the platform helps the overall call flow run smoothly by outlining the full scope and timeline of what needs to be accomplished. \u201cFor example, once a technician has been confirmed, our dispatch team checks in with the technician to make sure everything is in place. We also have the ability to communicate to onsite personnel,\u201d Anaya said.<\/p>\n<a name=\"a-continuous-improvement-mindset\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"a-continuous-improvement-mindset\"><strong>A continuous improvement mindset<\/strong><\/h2>\n<p>Sagent\u2019s customers are always searching for ways to extend the life of their network equipment and leverage existing infrastructure assets. Sagent is well-positioned to help customers tackle these challenges with support across multiple technologies and the ability to simplify internal processes.\u00a0\u201cWe pride ourselves on reducing downtime and operational costs for customers. Access to an on-demand workforce through Field Nation helps us continue to innovate our service delivery model and provide exceptional customer experience,\u201d Grennan concluded.<\/p>\n<blockquote><p>&#8220;Access to an on-demand workforce through Field Nation helps us continue to innovate our service delivery model and provide exceptional customer experience.&#8221;<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Sagent uses Field Nation&#8217;s on-demand workforce to access nationwide technicians and provide an exceptional customer experience.<\/p>\n","protected":false},"author":53,"featured_media":16706,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-15819","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-field-service","fldn_content_type-success-story"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sagent and Field Nation partner to offer best-in-class network maintenance services | Field Nation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/sagent-case-study\" \/>\n<meta property=\"og:locale\" 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