{"id":15815,"date":"2021-01-13T15:05:21","date_gmt":"2021-01-13T15:05:21","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/it-consulting-firm-cuts-costs\/"},"modified":"2025-06-26T13:50:10","modified_gmt":"2025-06-26T18:50:10","slug":"it-consulting-firm-cuts-costs","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/it-consulting-firm-cuts-costs","title":{"rendered":"IT consulting firm revamps technician sourcing and cuts costs"},"content":{"rendered":"<p><strong>Customer<\/strong><br \/>\nA national IT consulting firm specializing in cloud and telecom solutions<\/p>\n<p><strong>Challenge<\/strong><br \/>\nPreviously, the company relied on Google searches and reviews to find technicians, which limited productivity and growth opportunities<\/p>\n<p><strong>Solution<\/strong><\/p>\n<ul>\n<li>\u00a0Access to pre-qualified technicians for a variety of types of work, including commercial electrical, networking, low-voltage cabling, CCTV\/alarm, and telecom\/VOIP<\/li>\n<li>Vetting tools like Ratings, Reviews, and Endorsements<\/li>\n<li>Workflow tools such as Custom Fields &amp; Templates and the Quick Approval Drawer<\/li>\n<li>Reporting tools like Pricing Insights and Work Order Activity Reports<\/li>\n<\/ul>\n<p><strong>Results<\/strong><\/p>\n<ul>\n<li>Dramatically streamlined sourcing with access to thousands of pre-qualified technicians<\/li>\n<li>Decreased labor costs by over 30 percent<\/li>\n<li>Doubled capacity of project management team in just 9 months<\/li>\n<li>Increased confidence in fulfilling projects for existing customers<\/li>\n<li>Expanded revenue by adding several large customers<\/li>\n<li>Grew geographic reach into Canada<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>A national IT consulting firm strives to be a one-stop-shop for customers, handling everything from internet deployments to wiring to monitoring. The company relies on a network of 100,000 technicians to serve clients \u2014 including large companies, hospitals, and nonprofits.<\/p>\n<a name=\"seeking-more-efficient-ways-to-find-high-quality-techs\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"seeking-more-efficient-ways-to-find-high-quality-techs\">Seeking more efficient ways to find high-quality techs<\/h2>\n<p>Prior to working with Field Nation, the IT consulting firm struggled with efficiently sourcing technicians.<\/p>\n<p>\u201cPreviously, we were sourcing technicians the \u2018old-school\u2019 way. We\u2019d Google companies in nearby areas where we needed techs. We\u2019d call or email each one, which was a very painful and time-consuming process,\u201d said the company\u2019s Operations Manager.<\/p>\n<p>For example, if the company needed to repair a wall jack in Chicago, they would search for \u201clow-voltage service companies\u201d and contact each of them. Then the project management team would determine the service company\u2019s pricing structure, availability, and terms. They would have to research all of those details before assigning or scheduling a work order.<\/p>\n<p>Understanding technician quality before assigning work was also difficult and labor-intensive.<\/p>\n<p>\u201cThe only insight we had into technician quality was Google reviews. And for the small companies we work with, there typically aren\u2019t a ton of reviews. So we had virtually no visibility into the companies we were using,\u201d he added.<\/p>\n<a name=\"streamlining-technician-sourcing-with-field-nation\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"streamlining-technician-sourcing-with-field-nation\">Streamlining technician sourcing with Field Nation<\/h2>\n<p>The IT consulting firm needed a better way to quickly find quality techs, and chose to partner with Field Nation to simplify the process.<\/p>\n<p>Today they use the Field Nation marketplace to source technicians for a variety of work types, including commercial electrical, networking, low-voltage cabling, CCTV\/alarm, and telecom\/VOIP.<\/p>\n<p>\u201cAt the end of the day, what I\u2019m worried about most is getting more techs. With Field Nation, I have access to a huge variety of technicians. Now I have 15 or 20 in each state that can do work the way we want it done. In addition, I can quickly see their ratings and how many jobs they\u2019ve done,\u201d they said.<\/p>\n<blockquote><p>&#8220;With Field Nation, I have access to a huge variety of technicians. Now I have 15 or 20 in each state that can do work the way we want it done.&#8221;<\/p><\/blockquote>\n<p>When it comes to vetting technicians, the Field Nation platform helps the firm quickly understand technician quality. Their team relies on star ratings, experience, recommendations, and reviews to choose technicians from the network.<\/p>\n<p>Also, the platform\u2019s reporting capabilities help track completed jobs by technician.<br \/>\n\u201cWe use the reports to see how much business we have done this month with Field Nation and a particular technician, as well as the date, time, and how long the project lasted,\u201d they continued.<\/p>\n<p>This helps each of the company\u2019s project managers spend less time finding the right techs for each job and tracking jobs after they are complete.<\/p>\n<p>With Field Nation\u2019s help, the project management team has doubled its capacity in less than 9 months based on the number of tickets processed each month. This allows the company overall to get more jobs done, more quickly.<\/p>\n<a name=\"communication-is-key\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"communication-is-key\">Communication is key<\/h2>\n<p>\u201cCommunication is big for us. Your techs are professional, they communicate well, and they\u2019re always prepared to work on-site with clients. That is so helpful, especially on jobs that require a lot of back and forth,\u201d they added.<\/p>\n<blockquote><p>&#8220;Your techs are professional, they communicate well, and they\u2019re always prepared to work on-site with clients.&#8221;<\/p><\/blockquote>\n<p>What\u2019s more, the Field Nation platform makes it easy for technicians to understand the deliverables required for each job. The platform strengthens communication between technicians and project managers, and helps both parties understand everything needed to close out a work order.<\/p>\n<a name=\"cutting-labor-costs-while-supporting-future-growth\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"cutting-labor-costs-while-supporting-future-growth\">Cutting labor costs while supporting future growth<\/h2>\n<p>One of the biggest benefits of working with Field Nation has been the ability to find high-quality techs at a lower cost. Using Field Nation, they have reduced average hourly rates by over 30 percent.<\/p>\n<p>Because of the reach and quality of the Field Nation technician community, the IT consulting firm has greater confidence in its network of field techs.<\/p>\n<p>According to the company\u2019s Operations Manager, \u201cIf a current client or a new prospect gives me a call with a job, I now have confidence in saying, \u2018Hey, I can get this done.\u2019\u201d<\/p>\n<p>Since working with Field Nation, they have also added several large customers and expanded into Canada.<\/p>\n<p>What\u2019s the overall impact of working with Field Nation? The company\u2019s Managing Partner sums it up: \u201dWe love Field Nation. They\u2019ve helped increase our profits dramatically and improved customer satisfaction.\u201d<\/p>\n<blockquote><p>\u201dWe love Field Nation. They\u2019ve helped increase our profits dramatically and improved customer satisfaction.\u201d<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Field Nation helped a national IT consulting firm source skilled, reliable technicians and increase their field service delivery profits.<\/p>\n","protected":false},"author":53,"featured_media":16939,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-15815","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-growth","fldn_content_category-cost","fldn_content_category-quality","fldn_content_type-success-story"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT 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