{"id":15797,"date":"2019-02-27T20:41:20","date_gmt":"2019-02-27T20:41:20","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/bullseye-case-study\/"},"modified":"2025-09-10T13:34:48","modified_gmt":"2025-09-10T18:34:48","slug":"bullseye-case-study","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/bullseye-case-study","title":{"rendered":"BullsEye Telecom: Streamlining Staffing Vendors in 8 Months"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"How to consolidate field service vendors: BullsEye Telecom\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ZIj_igoLl6k?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/fieldnation.com\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><b>About BullsEye <\/b><\/p>\n<p><a href=\"https:\/\/www.bullseyetelecom.com\/\"><span style=\"font-weight: 400;\">BullsEye Telecom<\/span><\/a><span style=\"font-weight: 400;\"> provides secured communications, powerful networks, and advanced technologies to thousands of business locations across the U.S. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For 20 years, BullsEye\u2019s industry experts have customized solutions that give their customers peace of mind to focus on their core business. Their 99 percent customer retention rate demonstrates that BullsEye delivers an industry-leading customer experience. If you are ready to streamline your business communications, contact <a href=\"https:\/\/www.bullseyetelecom.com\" target=\"_blank\" rel=\"noopener\">BullsEye Telecom<\/a> to learn more. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jim Bain, BullsEye\u2019s National Field Operations Manager, sat down with us to talk about how Field Nation\u2019s platform has helped BullsEye improve their quality and timeliness of service, contingent labor management, and grow their bottom line by consolidating their processes. <\/span><\/p>\n<p><b>Summary <\/b><\/p>\n<p><span style=\"font-weight: 400;\">BullsEye has used Field Nation as part of their deployment of networks, services and advanced technologies for multi-location clients. Prior to using the platform, they used 13 different service vendors to find and manage their contingent workforce. Once they added Field Nation to their roster, they were able to eliminate all their previous service vendors after just 7 months. With Field Nation, BullsEye gained more transparency with their technicians, improved work quality and timeliness, and became a more agile business using onsite contingent labor. <\/span><\/p>\n<p><b>Before Field Nation <\/b><\/p>\n<p><span style=\"font-weight: 400;\">BullsEye provides a wide variety of communications services to business customers across the U.S. Before using Field Nation, BullsEye used 13 different service vendors to find on-site technicians. They used master service companies that managed their work orders and technicians. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some of the key problems Bain highlighted was that their departments were using different vendors, the price points were high, and they had to reconcile SLAs in multiple areas, which slowed down their process. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWith these services, we couldn\u2019t talk to the technicians. Things change so quickly. We wanted the benefit of talking to technicians at the site if things change,\u201d Bain says. <\/span><\/p>\n<p><b>Streamlining process<\/b><\/p>\n<p><span style=\"font-weight: 400;\">At first, BullsEye used Field Nation as \u201cvendor\u201d number 14. BullsEye began to use Field Nation more and more because they liked the direct-to-technician conversations. They realized working with multiple vendors made operations slow and costly. To get anything done they had to call the vendor, who would attempt to reach the technician. Projects were getting stalled. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cOver time, Field Nation began to replace our service vendors,\u201d Bain says. \u201cWe ramped up and moved everything over in about 7 or 8 months.\u201d One of the main reasons they made the switch was to streamline their processes. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe originally used tons of vendors and had to reconcile. Now, we can get reporting out of Field Nation so we can understand our cost,\u201d Bain says. Not only did it lead to more transparent finances, but according to Bain, it improved their workflow efficiency.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cUsing Field Nation, we\u2019ve reduced our capital that we\u2019d be spending working with these master service companies. And, we improved quality and timeliness for our clients at the same time.\u201d<\/span><\/p>\n<p><b>Increasing Transparency <\/b><\/p>\n<p><span style=\"font-weight: 400;\">In addition to streamlining processes, Field Nation allowed BullsEye to have more transparency with its technicians by providing the tools they need to walk techs through the process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe wanted to consolidate processes and only have one spot where we could manage various dispatches,\u201d Bain says. They also wanted the ability to gain more transparency with their on-site workers so they could meet their clients\u2019 needs fast. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIn today\u2019s world of high-speed internet where things change pretty quickly, it benefits us to have interaction with the techs who are going to the site in advance,\u201d Bain says. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, Field Nation\u2019s platform allowed BullsEye to streamline their processes even more by giving them the ability to craft curated groups of trusted technicians&#8211;also known as Talent Pools. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe profiles help us find technicians, then the Talent Pools we use help us bundle skill sets,\u201d Bain says. \u201cThen we do a vetting process before anyone goes out to the site. We do this to get a better feel for the work they do and their experience.\u201d <\/span><\/p>\n<p><span style=\"font-weight: 400;\">These Talent Pools help them speed up their process, as well as cultivate a list of trusted providers they can call on confidently. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe often will route work to these talent pools first,\u201d Bain says. <\/span><\/p>\n<p><b>BullsEye\u2019s Results with Field Nation <\/b><\/p>\n<p><b>\u201c<\/b><span style=\"font-weight: 400;\">Ultimately, we really appreciate the things Field Nation does to make BullsEye successful,\u201d Bain says. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to streamlining their process, the support from Field Nation allows them to be agile in their work. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe work with Field Nation often. For example, we may need extra insurance. In that case, we work individually with Field Nation\u2019s team to get what we need,\u201d Bain says. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, there are still tools BullsEye wants to use that they haven\u2019t delved into yet. \u201cThere\u2019s a lot of functionality that we have barely scratched the surface with,\u201d Bain says. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIf Field Nation wasn\u2019t up to speed technically, we wouldn\u2019t be using them. At BullsEye, we do it better than everyone else and we need a platform that does too. We\u2019ve found that with Field Nation.\u201d <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to learn how Field Nation can help you streamline your contingent workforce,<\/span><a href=\"\/contact\"><span style=\"font-weight: 400;\"> reach out today<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019d like to streamline your business communications, <\/span><a href=\"http:\/\/www.bullseyetelecom.com\/\"><span style=\"font-weight: 400;\">contact BullsEye to learn more<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Before Field Nation, BullsEye used 13 different service vendors to find technicians. After Field Nation, they got rid of all 13 in 8 months. Learn how here:<\/p>\n","protected":false},"author":53,"featured_media":20977,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-15797","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_category-cost","fldn_content_type-success-story","fldn_work_type-networking"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>BullsEye Telecom: Streamlining Staffing Vendors in 8 Months | Field Nation<\/title>\n<meta name=\"description\" content=\"Before Field Nation, BullsEye used 13 different service vendors to find technicians. After Field Nation, they got rid of all 13 in 8 months. 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