{"id":15769,"date":"2017-10-31T13:57:32","date_gmt":"2017-10-31T13:57:32","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/blmtechnologies\/"},"modified":"2025-02-04T05:33:03","modified_gmt":"2025-02-04T10:33:03","slug":"blmtechnologies","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/blmtechnologies","title":{"rendered":"How BLM Technologies Increased their SLA Performance with Field Nation"},"content":{"rendered":"<p><em>&#8220;With Field Nation, we were able to go from a company that achieved SLA performance in the mid 80&#8217;s to now we hover around 99-99.5% on a regular basis.&#8221;\u00a0<\/em><\/p>\n<p style=\"text-align: left;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/9pret77BGeE\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<h3>The Background<\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.blmtechnology.com\" target=\"_blank\" rel=\"noopener\">BLM Technologies<\/a> began in 1974 with a focus on providing banks and financial institutions with printing systems that would support critical day-to-day business operations. Over time, the business began to innovate \u2013 working constantly to expand its offerings to customized, scalable IT hardware, software, support, and solutions. As BLM Technologies was growing, they realized they needed a partner to help them scale.<\/span><\/p>\n<h3>The Change<\/h3>\n<p><span style=\"font-weight: 400;\">At the beginning, BLM Technologies engaged several small providers around the country to deploy their field service work. Using several outside providers caused significantly more work and internal confusion and inconsistencies. Because of all the moving pieces, BLM Technologies could not consistently find the right talent for their customer&#8217;s needs in a scalable way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">BLM Technologies specifically realized a need to efficiently and cost-effectively find and vet contract workers on a national level to make their operations scalable. They began looking for a solution that would help foster growth in their current space, and help them expand into new markets.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fortunately, BLM Technologies found Field Nation.<\/span><\/p>\n<h3>The Business Today<\/h3>\n<p><span style=\"font-weight: 400;\">With the help of Field Nation, BLM Technologies has grown exponentially to service a wide range of clients in a variety of industries. Specifically, Field Nation enables BLM Technologies to find qualified service providers in all geographical markets for the specific skill sets they need for their diverse range of business. Field Nation has enabled BLM Technologies to go from offering services regionally to across the US &#8211; putting them at a key competitive advantage.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> One of the most important metrics a company such as BLM is judged by is SLA (service-level agreement) performance. Failing to meet their clients SLAs not only results in penalties for BLM, but also a strong possibility of losing future business with their clients. \u201cWith Field Nation, we were able to go from a company that achieved SLA performance in the mid 80\u2019s to now we hover around 99-99.5% on a regular basis.\u201d<\/span><\/p>\n<h3>About BLM Technologies, Inc.<\/h3>\n<p>BLM Technologies, Inc. solves technology and automation challenges by providing end-to-end solutions in <a href=\"https:\/\/www.blmtechnology.com\/project-management\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.blmtechnology.com\/project-management\/&amp;source=gmail&amp;ust=1533925450112000&amp;usg=AFQjCNELdEI88DXAjbsFLBHFr_IINzpwJQ\">project management services<\/a>, IT outsourcing and projects, repair and maintenance, digital signage, and payment and transaction hardware.<\/p>\n<p>Trusted by some of the nation\u2019s top Fortune 500 companies, BLM\u2019s reputation lies in your <a href=\"https:\/\/www.blmtechnology.com\/company\/blog\/5-most-important-aspects-of-it-project-delivery\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.blmtechnology.com\/company\/blog\/5-most-important-aspects-of-it-project-delivery\/&amp;source=gmail&amp;ust=1533925450113000&amp;usg=AFQjCNFjleLfiDXDwx3zpl3gimna6AIfFA\">project delivery<\/a>\u00a0success. By applying 40 years of technical expertise and experience with integrated workflow, data analysis, and leading-edge technology, BLM consistently meets <a href=\"https:\/\/www.blmtechnology.com\/company\/blog\/5-reasons-slas-key-project-delivery-services\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.blmtechnology.com\/company\/blog\/5-reasons-slas-key-project-delivery-services\/&amp;source=gmail&amp;ust=1533925450113000&amp;usg=AFQjCNFb9Gz-5-ziX-edr2Y0DJpFxvLZJw\">SLA<\/a>s by completing projects on time, within scope, and on budget. Customer satisfaction is their number one goal.<\/p>\n<p>BLM&#8217;s\u00a0<a href=\"https:\/\/www.blmtechnology.com\/flexforce\/\" target=\"_blank\" rel=\"nofollow noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.blmtechnology.com\/flexforce\/&amp;source=gmail&amp;ust=1533925450113000&amp;usg=AFQjCNEVe4HnmnT3FtIOx_Gdy9MQyv7BuQ\">FlexForce<\/a> program is unmatched in the industry. Its certified technicians are expertly trained and authorized by the industry\u2019s leading manufacturers to provide a wide variety of <a href=\"https:\/\/www.blmtechnology.com\/company\/blog\/7-types-projects-professional-project-management-service-can-handle\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.blmtechnology.com\/company\/blog\/7-types-projects-professional-project-management-service-can-handle\/&amp;source=gmail&amp;ust=1533925450113000&amp;usg=AFQjCNEnADCKCYPSgIBH4bR2MXw8mvKTpA\">project capabilities<\/a>, repair, and installation services across the US. BLM hand-selects and assigns the most qualified technicians to complete each project.<\/p>\n<p>BLM Technologies serves thousands of customers across multiple industries including financial, retail, restaurant, education, healthcare, and government. BLM is a partner with the top manufacturers in the technology industry to offer customers the newest and most innovative technology solutions available.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the help of Field Nation, BLM Technologies has grown exponentially to service a wide range of clients in a variety of industries. Specifically, Field Nation enables BLM Technologies to find qualified service providers in all geographical markets for the specific skill sets they need for their diverse range of business.<\/p>\n","protected":false},"author":53,"featured_media":16640,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-15769","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_type-success-story"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How BLM Technologies Increased their SLA Performance with Field Nation | Field Nation<\/title>\n<meta name=\"description\" content=\"\u201cWith Field Nation, we were able to go from a company that achieved SLA 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